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Request to unbind FC3 from my login ID


Wang Han
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Dear support team:

I have 2 accounts: one login ID is "WangHan" and another login ID is "Wang han"

 

I have FC3 and it was binded to login "WangHan", now I want to transfer FC3 from "WangHan" to "Wang han" but unfortunately the myserial.php page doesn't show my FC3 so I'm unable to unbind it manually.

 

Could you help me to unbind FC3 from WangHan and bind it to "Wang han"

 

Many thanks and regards

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Try loggin into the dcs website with the username wang han and then try wanghan, just use the same password and goto the myserial page and check to see if your fc3 serial is attached to any of those login names.

 

Try it and see if that works as that happened to me and I had to use a different username to the one I originally signed up to the dcs website with.

 

So try wang han and then wanghan when logging in and see if your serial is in one of those two accounts.

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