treeative Posted June 28, 2013 Share Posted June 28, 2013 I purchased Blackshark in 2008 and lost my last activation due to an automated game update, also like many people have had a number of system crashes and upgrades in this time. I raised a ticket with DCS a week ago, before I sent my second ticket request asking about lack of service in regards to first ticket raised. I have purchased Black Shark, Black Shark 2 Upgrade and both products are useless and a waste of money with out activations. I also own DCS Huey module and have supported DCS and there products for almost 5 years only to be ignored in regards to the lack of activations. I was interested in purchasing other modules to taking full advantage of the game but unfortunately due to a lack of customer support and the risk of similar issues, this wont be happening as I have now lost faith in DCS to honor previous product purchases. Link to comment Share on other sites More sharing options...
EtherealN Posted June 28, 2013 Share Posted June 28, 2013 What is your ticket number? [sIGPIC][/sIGPIC] Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер Intel i7 2600K @ 4.4GHz, ASUS Sabertooth P67, 8GB Corsair Vengeance @ 1600MHz, ASUS GTX 560Ti DirectCU II 1GB, Samsung 830series 512GB SSD, Corsair AX850w, two BENQ screens and TM HOTAS Warthog DCS: A-10C Warthog FAQ | DCS: P-51D FAQ | Remember to read the Forum Rules | | | Life of a Game Tester Link to comment Share on other sites More sharing options...
treeative Posted June 29, 2013 Author Share Posted June 29, 2013 The original ticket number is 22945 re activations on 21/6 and ticket number 23213 which was my complaint about the first ticket number not getting attention. I did attempt to advise DCS of my dissatisfaction internally before bringing to the attention of the public forum. Link to comment Share on other sites More sharing options...
Rider Posted June 29, 2013 Share Posted June 29, 2013 Trouble ticket Could you also take a look at mine ID: 23092, trouble ticket created 23.06.2013 19:18:53. Thanks. Link to comment Share on other sites More sharing options...
Nordo130 Posted June 30, 2013 Share Posted June 30, 2013 I can't even login to get a ticket number. EtherealN's recommendation of registering a new account and then getting a ticket doesn't work since it says there's already an account associated with that e-mail. Logging in & out of forums no problem, but can't get into "real" DCS site to get support or purchase Huey. Sale's over tomorrow, and I can't take advantage because I can't log in to get help with logging in. A wee bit frustrated. Link to comment Share on other sites More sharing options...
cichlidfan Posted June 30, 2013 Share Posted June 30, 2013 If it is acting like it keeps logging you out, either clear your cookies (at least the DCS associated ones) or try a different browser. ASUS ROG Maximus VIII Hero, i7-6700K, Noctua NH-D14 Cooler, Crucial 32GB DDR4 2133, Samsung 950 Pro NVMe 256GB, Samsung EVO 250GB & 500GB SSD, 2TB Caviar Black, Zotac GTX 1080 AMP! Extreme 8GB, Corsair HX1000i, Phillips BDM4065UC 40" 4k monitor, VX2258 TouchScreen, TIR 5 w/ProClip, TM Warthog, VKB Gladiator Pro, Saitek X56, et. al., MFG Crosswind Pedals #1199, VolairSim Pit, Rift CV1 :thumbup: Link to comment Share on other sites More sharing options...
treeative Posted July 3, 2013 Author Share Posted July 3, 2013 Still waiting for a ticket to be answered from 21/6/13 , obviously dont want people to use there product....only buy it. I wont play DCS on principle now due to no customer support. I cant play anyway because DCS seem to be ignoring their ticket system for raising complaints....thats convenient for them. I guess the only option is to look for consumer affairs avenues to chase up on a product that has been sold but cannot be used. Link to comment Share on other sites More sharing options...
4cMavericK Posted July 3, 2013 Share Posted July 3, 2013 (edited) Completely agree. No one is doing anything here. And not to mention that paying via PayPal isn't working. Edited July 3, 2013 by =4c=MavericK Fly, on your way, like an eagle, Fly as high as the sun, On your wings, like an eagle, Fly and touch the sun. Link to comment Share on other sites More sharing options...
Rider Posted July 4, 2013 Share Posted July 4, 2013 Any chance of getting a reply on my trouble ticket 23092 posted 23.06.2013 19:18:53. :pilotfly: Link to comment Share on other sites More sharing options...
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