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No Customer Support


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I purchased Blackshark in 2008 and lost my last activation due to an automated game update, also like many people have had a number of system crashes and upgrades in this time.

 

I raised a ticket with DCS a week ago, before I sent my second ticket request asking about lack of service in regards to first ticket raised.

 

I have purchased Black Shark, Black Shark 2 Upgrade and both products are useless and a waste of money with out activations.

 

I also own DCS Huey module and have supported DCS and there products for almost 5 years only to be ignored in regards to the lack of activations.

 

I was interested in purchasing other modules to taking full advantage of the game but unfortunately due to a lack of customer support and the risk of similar issues, this wont be happening as I have now lost faith in DCS to honor previous product purchases.

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What is your ticket number?

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Daniel "EtherealN" Agorander | Даниэль "эфирныйн" Агорандер

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The original ticket number is 22945 re activations on 21/6 and ticket number 23213 which was my complaint about the first ticket number not getting attention. I did attempt to advise DCS of my dissatisfaction internally before bringing to the attention of the public forum.

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I can't even login to get a ticket number. EtherealN's recommendation of registering a new account and then getting a ticket doesn't work since it says there's already an account associated with that e-mail. Logging in & out of forums no problem, but can't get into "real" DCS site to get support or purchase Huey. Sale's over tomorrow, and I can't take advantage because I can't log in to get help with logging in. A wee bit frustrated.

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If it is acting like it keeps logging you out, either clear your cookies (at least the DCS associated ones) or try a different browser.

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Still waiting for a ticket to be answered from 21/6/13 , obviously dont want people to use there product....only buy it.

 

I wont play DCS on principle now due to no customer support.

 

I cant play anyway because DCS seem to be ignoring their ticket system for raising complaints....thats convenient for them.

 

I guess the only option is to look for consumer affairs avenues to chase up on a product that has been sold but cannot be used.

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Completely agree. No one is doing anything here.

And not to mention that paying via PayPal isn't working.


Edited by =4c=MavericK



Fly, on your way, like an eagle,

Fly as high as the sun,

On your wings, like an eagle,

Fly and touch the sun.

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