Update dcs 2.7 problem

[serginio]

Hello everybody.

In first, I am sorry for my poor English.
I search a issue for a updating problem.
In profile admin with firewall and antivirus off, 100Go space fee on HDD, without any mods installI can't upgrade my dcs 2.7.3.8494 to 2.7.5.10869. In addition repair, clean and install (with installer file) opération doesn't work too.
I join the messages error and the update file.
By advance thanks for your help.

autoupdate_templog.txt

[Flappie]

Hello, your log doesn't mention any branch (at line 9):

 

00019.761 --- Log file: C:\Users\Admin\AppData\Local\Temp\DCS\autoupdate_templog.txt
00000.000 === Log opened UTC 2021-09-01 19:36:12
00000.023 INFO : DCS_Updater/2.12.0.97 (Windows NT 10.0.19041; Win64; fr-FR)
00000.023 INFO : src-id: 3c7ff4548c4c55a133cef259fe88f9871e5c1440, lib-id: 6e6a15cad57b3b9f322e07cd1850b7afdc52714f
00000.024 INFO : cmdline: "C:\Program Files\Eagle Dynamics\DCS World\bin\DCS_updater.exe" update
00019.758 STATUS: Initializing...
00019.759 INFO : basedir: C:\Program Files\Eagle Dynamics\DCS World\
00019.762 INFO : DCS/2.7.3.8494 (x86_64; FR;  WORLD,FA-18C,SUPERCARRIER,SYRIA_terrain,FC3,SU-33,PERSIANGULF_terrain)
00019.762 INFO : branch: 
00019.764 STATUS: Checking for updates...
00060.918 INFO : Got reply from www.digitalcombatsimulator.com
00062.497 INFO : Got reply from www.digitalcombatsimulator.com
00062.498 STATUS: Asking to update to 2.7.5.10869. Changelog: https://www.digitalcombatsimulator.com/en/news/changelog/stable/2.7.5.10869/
00065.115 STATUS: Got YES
00065.117 STATUS: Waiting for operation to complete...
00085.157 STATUS: Child failed to connect: (1460) Cette opération s’est terminée car le délai d’attente a expiré.
00136.168 === Log closed.

 

Please attach your autoupdate.cfg file. You'll find it here : "C:\Program Files\Eagle Dynamics\DCS World\autoupdate.cfg".

[serginio]

Thanks Flappie for your help.

My autoupdate.cfg attached to this post.

 

In ither hand, I execute DCS_World_web.exe for downloading and install the last version of DCS in another directory. But i had the same problem which descibed in my precedent post.

autoupdate.cfg

 

 

Edited September 4, 2021 by serginio

[Flappie]

Thank you. I don't see anything abnormal. It looks like the updater cannot find the drive the game is installed on... yet I see your game is installed on your system drive (C:\).

 

I have no idea at the moment. Please open a support ticket.

 

Just a thought: you don't use NTFS junction in your computer, do you?

[serginio]

Hello Flappie.

 

No I don't use NTFS junction.

 

Yesterday i couldn't accessed to the page of Eagle dynamics forum. I believied that was a Eagle dynamics problem. But advising by a friend, i tried an acess with my computer using 4g smartphone (not my local network). And it was working. I tried a repair command for my dcs installation. And it was working. We déduced that my update problem came from my internet box. I reseted it. "Abracadabra". All updating and access forum problem were solved.

 

Thanks flappie for your help.

[Flappie]

Many thanks for your precious feedback!

[JagHond]

Dear Flappie,

 

I tried this procedure (as stated in another thread you aleardy know), but it was unsuccessful.

Also trying to repair my installation was a failure. And opening a support ticket is impossible for me, for those reasons you already know.

I just don't know what to do at this point.

 

Any (new?) suggestions, please?

 

With best regards.

autoupdate_templog.txt

Edited September 27, 2021 by JagHond

[Flappie]

Please attach your full autoupdate_log.txt file. You'll find it in the DCS root folder.

[JagHond]

I already guessed that you should have asked for it... but I didn't send it on purpose, because it's from the last successful update, just a week ago (20/9), so I thought it was not useful at your purposes.

 

Here you go anyway.

 

Thanks a lot, anyway it goes.

autoupdate_log.txt

[Flappie]

OK. You should be able to find the right one in here: C:\Users\username\AppData\Local\Temp\DCS.openbeta

[JagHond]

Good morning, dear Flappie, sorry for the delay I'm answering.

 

Thanks for this detail, I didn't know I had to search for it in that location. Unfortunately, I found nothing also there.

But the same I'm sending that temporary log I got in response a minute ago after my last attempt, hoping that it could be anyway useful. I just don't know how could I help you otherwise, sorry for that.

 

Thanks for your attention and patience with me, with best regards.

autoupdate_templog.txt

[Flappie]

It might be an antivirus software related issue. Please add this folder as an exception to your antivirus software:

 

G:\Program Files\Eagle Dynamics\DCS World OpenBeta\

 

[JagHond]

Just done this also, dear Flappie, but unsucessfully... MS Defender isn't used to do bad tricks to their users, anyway, as you know.

 

So what has been left to do at this point?

[BIGNEWY]

Please go here 

 

http://updates.digitalcombatsimulator.com/

 

at the bottom download the and replace your current dcs_updater.exe 

 

then retry the update. 

 

thanks

[JagHond]

I'll do.

 

Thanks a lot to you too, BIGNEWY.

 

Update: I did also this one. I ran it with adimistrator's privileges, to stay on the safe side. Unfortunately, no success, also this tip didn't work.

 

I just don't know what should I do about nor to fix this issue... apart from waiting the next update to come and keeping my fingers well crossed, hoping in a better luck, maybe?

Just weird. Never occurred to me anything like before, I repeat.

 

With best regards.

Edited October 1, 2021 by JagHond

[JagHond]

Dear BIGNEWY,

it's me again.

Nothing has changed for good also when attempting to download the latest update, clear sign that the ordinary way of updating has ceased, in my sae at least, to work at a sudden.

Please be kind and help me: is there an alternative way to get even of this annoying issue, please?

Thanks for your patience, and with best regards.

Edited October 22, 2021 by JagHond

[Flappie]

On 10/1/2021 at 7:20 PM, JagHond said:

Update: I did also this one. I ran it with adimistrator's privileges, to stay on the safe side. Unfortunately, no success, also this tip didn't work.

If you haven't already, please remove admin rights to your DCS_update.exe file.

I xee this iny your logs:

00027.056 CURL: < p3p: policyref="/bitrix/p3p.xml", CP="NON DSP COR CUR ADM DEV PSA PSD OUR UNR BUS UNI COM NAV INT DEM STA"
00027.056 CURL: < x-powered-cms: Bitrix Site Manager (ec4e610cef9504dc3ad737bd0300464f)

Do you have a program called Bitrix installed on your PC? If so, please close it before updating DCS.

 

[JagHond]

Thanks a lot, dear floppie, I'll do it right away... and what is that Bitrix? Never realized anything about it before.

I'm going to get rid of that now.

Update: done. Both of two. Unfortunately, I got the same (negative) result. And now?

With best regards.

Edited October 23, 2021 by JagHond

[Flappie]

Please attach your most recent autoupdate_templog.txt file. I'd like to see if its content have changed.

[JagHond]

Good morning, dear flappie.

Here it is... and thanks a lot for your great patience with me and those weird issues I'm experiencing.

Almost needless to say that also my previous attempts to repair in any way my istallations failed for that same reason, and that I' am really afraid that the same will happen if I would try a new installation.

With best regards.

autoupdate_templog.txt

Edited October 24, 2021 by JagHond

[Flappie]

It seems that your error 1460 is gone.

Didn't the update succeed? Please attach the autoupdate_log.txt from your main DCS folder, now.

[JagHond]

Who knows if the solutions may be really close... thanks for all, dear flappie.

Wish me good luck!

With best regards.

autoupdate_log.txt

[Flappie]

You're welcome.

I see there's still a problem, indeed. Let's see the details.

First, the updater logs what follows into "autoupdate_templog.txt", and all seems to go very well:

00024.682 --- Log file: C:\Users\Gianni\AppData\Local\Temp\DCS.openbeta\autoupdate_templog.txt
00000.000 === Log opened UTC 2021-10-24 09:53:56
00000.019 INFO : DCS_Updater/2.12.0.97 (Windows NT 10.0.19042; Win64; it-IT)
00000.019 INFO : src-id: 3c7ff4548c4c55a133cef259fe88f9871e5c1440, lib-id: 6e6a15cad57b3b9f322e07cd1850b7afdc52714f
00000.019 INFO : cmdline: "G:\Program Files\Eagle Dynamics\DCS World OpenBeta\bin\DCS_updater.exe" 
00024.679 STATUS: Initializing...
00024.680 INFO : basedir: G:\Program Files\Eagle Dynamics\DCS World OpenBeta
00024.681 INFO : dcs_variant.txt: openbeta
00024.683 INFO : DCS/2.7.6.12852 (x86_64; EN;  WORLD,HEATBLUR_F-14,FA-18C,RAZBAM_AV8BNA,RAZBAM_M-2000C,A-10C,FC3,CA,BALTICDRAGON_M2000C-REDFLAG_campaign,AJS37-REDFLAG_campaign,A10C-REDFLAG_campaign,F15C-REDFLAG_campaign,BALTICDRAGON_A10C-ENEMY_WITHIN_campaign,PERSIANGULF_terrain,NEVADA_terrain,SU-33,SU-27,KA-50,UH-1H,SUPERCARRIER,AJS37,SYRIA_terrain,A-10C_2,F-16C,BUNYAP_CAMPAIGNS_F16C_RED_FLAG_21_1_campaign,MARIANAISLANDS_terrain)
00024.683 INFO : branch: openbeta
00024.685 STATUS: Checking for updates...
00025.058 INFO : Got reply from www.digitalcombatsimulator.com
00025.060 DEBUG: RSASS.VerifyMessage: 1
00025.061 STATUS: Asking to update to 2.7.7.14727. Changelog: https://www.digitalcombatsimulator.com/en/news/changelog/openbeta/2.7.7.14727/
00026.736 STATUS: Got YES
00026.737 STATUS: Waiting for operation to complete...

(I removed the DEBUG lines for clarity)

We can see the updater detects a new version and is greenlighted to start downloading ("Got YES").

Let's call the above "Step 0". Step 0 is successful.

 

From what I understand, the "Waiting for operation to complete..." line should be immediately followed by:

1. the renaming of your "G:\Program Files\Eagle Dynamics\DCS World OpenBeta\autoupdate_log.txt" file into "autoupdate_log_old.txt".
2. the creation of a new "autoupdate_log.txt".
3. the downloading process (logged into autoupdate_log.txt)
4. the updating process (loged into autoupdate_log.txt)

Although the error 1460 message disappeared, we know your updater keeps getting stuck at Step 1 since your "autoupdate_log.txt" is an old file (2021-09-20).

 

Now, let's get back to your  "autoupdate_templog.txt" file. At the end of the update process, it logs the resulting version of DCS. Let's call it Step 5.

We can see below your DCS doesn't get updated (it should read "2.7.7.14727" instead of "2.7.6.12852"):

00046.882 INFO : DCS/2.7.6.12852 (x86_64; EN;  WORLD,HEATBLUR_F-14,FA-18C,RAZBAM_AV8BNA,RAZBAM_M-2000C,A-10C,FC3,CA,BALTICDRAGON_M2000C-REDFLAG_campaign,AJS37-REDFLAG_campaign,A10C-REDFLAG_campaign,F15C-REDFLAG_campaign,BALTICDRAGON_A10C-ENEMY_WITHIN_campaign,PERSIANGULF_terrain,NEVADA_terrain,SU-33,SU-27,KA-50,UH-1H,SUPERCARRIER,AJS37,SYRIA_terrain,A-10C_2,F-16C,BUNYAP_CAMPAIGNS_F16C_RED_FLAG_21_1_campaign,MARIANAISLANDS_terrain)
00046.883 INFO : branch: openbeta
00046.907 === Log closed.

As you can see, 20 seconds separate the "Waiting for operation to complete..." line from Step 0 and the "INFO : DCS/2.7.6.12852" from step 5.

Yet these 20 seconds are not logged into your "autoupdate_log.txt" file...

 

Please open a support ticket. Here's a shortcut:

1. Go here: https://www.digitalcombatsimulator.com/en/support/
2. Log in using your DCS credentials
3. Click "Create a new ticket"
    

[JagHond]

Good morning, dear flappie.

Thanks for your clear explanation.

Apart from the question "Why is this happening just now, when all the likes went out fine until a month ago", well, you can believe me or not on that, but I failed to open a ticket - I only got a useless silly FAQ answers in return, but no choices to do that instead.

I could take this only as a clear sign of avoiding any user to put questions on anything, even if those guys who created this "system" felt a little too much self-esteemed  - don't know if you mean.

I am going to become a little more than disappointed by that, you know, especially if I think to all the time and the lot of money spent in this "simulation" - I purchased quite a bit of modules and campaigns here, you know. But I will make one more attempt, and I will see what kind of initiative to take about further.

Thanks for all and your time, and have a nice day.

Edited October 26, 2021 by JagHond

[Gruman]

Just two thoughts.

In the first Log you provided DCS was installed on C:\. On the last report it's installed on G:\? Do you have multiple installation (maybe old unused installations or some wierd virtual links for saving some space on a SSD?). Do you have a DCS Tech Savvy friend who might could take a look at your installation of DCS via a remote tool?

Did you try Skazilla's Updater GUI? While it starts the same updater, you can see all available servers on a quick glance. Your ISP / Router Config might block some Servers from Russia?