Gman109 Posted March 5, 2020 Share Posted March 5, 2020 Maybe I've just been fortunate, but my tickets (I think I've put in 3 total, one software issue and 2 small hardware things that were worked out over the net with Cypher). Always have heard back within a few hours. Gholi - I too have multiple PCs and sim gamers in our homes (3 teens which we have guardianship over who stay with us on weekends and a few weekdays each month, my neice actually plays DCS more than her two brothers). I tried getting by with 1, then 2, and now we're up to 3 9900k/2080ti systems along with a very high end gaming laptop. I haven't calculated what I've spend at Virpil as well as on used stuff of theirs, but it's gotta be the same as yours or perhaps even North of that, so I can easily believe your figures. I've sold/traded some Virpil stuff, but I know I've bought 3 T50, 3 T50CM2, 2 Warbrds, multiples of every grip they sell, several sets of the deskclamps, etc. I've been collecting Hotas since the 90s, it's a bad habit, and I pick up a lot of stuff used, but it's still expensive $$$. They'll seen relieve me of another $1000 CAD or so once their pedals come back in stock too. Systems Virpil T50x2,T50CM2x2,Warbrd x2, VFX/Delta/CM2/Alpha/Tm Hornet sticks, VKB GF3, Tm Warthog(many), Modded Cougar, VKB Pedals/MFG Pedals/Slaw Viper RX+109Cam Pedals/Virpil T50+T50CM Throttle/CH Fightersticks/CH Throttles/CH peds, Index x1, Reverb x1 Link to comment Share on other sites More sharing options...
imacken Posted March 19, 2020 Author Share Posted March 19, 2020 This thread is about poor support. It’s now been 7 weeks without a response from Virpil for my issue with a brand new product. Getting up to 10 weeks without a response. I wonder what the record is! Intel i7 12700K · MSI Gaming X Trio RTX 4090 · ASUS ROG STRIX Z690-A Wi-Fi · MSI 32" MPG321UR QD · Samsung 970 500Gb M.2 NVMe · 2 x Samsung 850 Evo 1Tb · 2Tb HDD · 32Gb Corsair Vengance 3000MHz DDR4 · Windows 11 · Thrustmaster TPR Pedals · Tobii Eye Tracker 5 · Thrustmaster F/A-18 Hornet Grip · Virpil MongoosT-50CM3 Base · Virpil Throttle MT-50 CM3 · Virpil Alpha Prime Grip · Virpil Control Panel 2 · Thrustmaster F-16 MFDs · HTC Vive Pro 2 · Total Controls Multifunction Button Box Link to comment Share on other sites More sharing options...
HC_Official Posted March 19, 2020 Share Posted March 19, 2020 Getting up to 10 weeks without a response. I wonder what the record is! create a new ticket and copy out the text from the first one if your ticket has not been answered in weeks No more pre-orders Click here for tutorials for using Virpil Hardware and Software Click here for Virpil Flight equipment dimensions and pictures. . Link to comment Share on other sites More sharing options...
Ganesh Posted March 26, 2020 Share Posted March 26, 2020 Getting up to 10 weeks without a response. I wonder what the record is! Oh, that must be the Record :lol: Mine is just 50 days. regards Ganesh She: "Your orders from ED have reached a total amount of $871,88 and your hardware expenses are countless..." Me: "I can´t invest my money much better until i wait for Germanys Next Top Model": The Bo-105 PAH1A1 + Vulkan & continuous work on multithread & VR optimization! Asus Z490E - 10900k@5,3GHz - 64GB 3600 DDR4 - 4090FE - Reverb G2 - MFG Crosswinds +DamperMod - Selfmade TableMounts - Centered VirPil T-50 Base with 20cm Extension - TM Warthog & Hornet Grip - TM Throttle +SlewMod - Pimped MSFFB2 for Huey - JetSeat SE on a sawn out office Chair - PointCTRL Link to comment Share on other sites More sharing options...
Sport Posted March 26, 2020 Share Posted March 26, 2020 My repair order just got put in the mail back to me today... roughly 60 days later Come check me out on YouTube! Twitch! Have a listen to the Alert 5 Podcast - YOUR source for the latest combat flight simulation news! Link to comment Share on other sites More sharing options...
Recommended Posts