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Oculus headphones kerput!


Mule
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I have had my rift for just over 2 years now so the warranty is out. The sound started to go in the left ear and now the right has stopped.

 

I looked online for solutions but I'm not going to start taking it apart because I am useless when it comes to that sort of thing.

 

Anyway, I got myself some wireless headphones and took the Rift headphones off (easy job) This solution to the problem is much better sound quality and more comfortable. So at the end of the day, not a big deal.

 

I was wondering if anyone else has had any issues with there headset sound?

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Happened to me..the left earphone stopped working. I narrowed it down to the actual earphone being faulty and Oculus replaced it free of charge even tho' Rift was just over two years old. I have since superglued the right side adjustment strap so I don't get the dreaded 'right earphone fail caused by the ribbon cable breaking. There is plenty of adjustment in the left strap for comfortable deployment and no electrical connections that side.

Seems to be a design flaw...pleased you found your own solution tho' :)

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While it seems to be a somewhat common problem I think due to the ribbon cable used for audio, I have been fortunate so far and not had an issue (over 2 years). And I use this thing almost daily.

<knocking on wood>.

 

If it ever does go out on me, I have decent set of headphones I can certainly use.

Don B

 

My VKB Gunfighter MK III Pro L Review

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Going through this on my second Rift, waiting for "shipping instructions", it's a shame simple replaceable parts aren't well more easily replaceable.

 

All I can say is I miss the built in head phones for ease of use. :(

Control is an illusion which usually shatters at the least expected moment.

Gazelle Mini-gun version is endorphins with rotors. See above.

 

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While it seems to be a somewhat common problem I think due to the ribbon cable used for audio, I have been fortunate so far and not had an issue (over 2 years). And I use this thing almost daily.

<knocking on wood>.

 

If it ever does go out on me, I have decent set of headphones I can certainly use.

 

I suggest you fix the right side strap then Don. The trick is to put the headset on and mark the position of the right side strap. Then at least, tape up the strap so it can't move in and out. You'll find that there is enough movement in the left strap to use it normally. Be aware that apart from the audio being routed through the ribbon cable it also powers the rear leds.

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I suggest you fix the right side strap then Don. The trick is to put the headset on and mark the position of the right side strap. Then at least, tape up the strap so it can't move in and out. You'll find that there is enough movement in the left strap to use it normally. Be aware that apart from the audio being routed through the ribbon cable it also powers the rear leds.

 

Ok will have a look thanks.

Don B

 

My VKB Gunfighter MK III Pro L Review

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Yep, I took a screwdriver and fastened it stronger. Problem is gone. :D

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Right side audio failed a little over 2 years old. Noticed Right side rear sensors seemed to be going out for last 6 months. Now audio in right ear went from intermittent to completely dead. Have a support ticket in with Oculus, but doubt they'll do much for me. Have already swapped in ear and over ear headphones so I know it's internal to the rift.

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I had complete failure on the first set of phones that came with mine, were replaced under warranty

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..


Edited by Mking
Sorry other thread

System

 

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Anyone got a photo of what you mean by taping the right side?

 

I would think you would just tape the strap on the right side with it extended to how you wear it, to where it slides in and out won't slide.

Don B

 

My VKB Gunfighter MK III Pro L Review

EVGA Z390 Dark MB | i9 9900k CPU @ 5.2 GHz | EVGA RTX 3090 FTW3 Ultra | 32 GB G Skill Trident Z 3200 MHz CL14 | Corsair H150i Pro Cooler |VKB GF MK III Pro L Ultimate Grip| Virpil CM3 Throttle |Reverb G2 | Valve Index| Vive Pro 2 |

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So, my headset also encountered this design flaw.

 

 

The headphones worked until you put the headset on (thus stretching the headband back to fit my large melon).

 

 

The good news is, and your mileage may vary, Oculus kindly agreed to RMA it. So I sent it back with a label they emailed me and a replacement (likely refurbished) is on its way. Hopefully the replacement works.

 

 

-Cru

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I would think you would just tape the strap on the right side with it extended to how you wear it, to where it slides in and out won't slide.

 

Exactly :thumbup:

 

As mine is well over the 2 year warranty now, I actually super glued that side. Tape works, and you have the option to remove it, but it gets sticky and lets go eventually.

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Taping only works to prevent this problem from occurring, if you have lost the sound then the ribbon is damaged, the HMD will need replacing or just use your own earphones

 

Exactly :thumbup:

Intel Core i7 6700K @ 4.5GHz. Asus-Z170-PRO MB

CORSAIR H105 HYDRO CPU COOLER.

EVGA GTX 1080Ti FTW3 Elite.

16GB DDR4 2666MHZ HYPERX SAVAGE.

SAMSUNG M.2 SSD 128GB SM951 Boot Drive.

SAMSUNG SSD 500GB EVO Working Drive.

Windows 10 Professional

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My right speaker quit after 2 months of use, was replaced without question. They even sent a new cable back when all I had sent was the headset.

 

A year and a half later and the left speaker is acting up. Have taped both sides now so it can't move at all. Has worked fine taped up for the last couple months.

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Yep, right side for me too. Still got the box from the last return in case I need to send it back. I should just tape it just in case.

 

 

 

I must admit I thought the customer service experience I had was superb. 2 or 3 emails back and forth to confirm the fault and they asked me to send it back, received a recon one about 10 days later.

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Yep, right side for me too. Still got the box from the last return in case I need to send it back. I should just tape it just in case.

 

 

 

I must admit I thought the customer service experience I had was superb. 2 or 3 emails back and forth to confirm the fault and they asked me to send it back, received a recon one about 10 days later.

 

My experience as well. A few emails, they paid for everything, close to 2 weeks from the day I shipped it back, until it was returned. I should add, they sent back a refurbished unit, but I was advised before hand, and basically had no choice but to accept.

 

Perhaps my "slight reluctance" to accept a refurb was why they sent a $60 cable back, who knows.


Edited by Muskoka

i5 9600k 5ghz, 32gb 2666, 1080ti, multiple ssd, Rift S, TM 16000M / Throttle, Saitek Pedals, Nevada, Normandy, Syria, A10C, P51D, L39, Huey, WW2 Assets, VaicomPro

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Wow!

My headset is over 2 years old and the right side audio failed. Much to my surprise, I've just received notification that Oculus is going to replace it with a refurbished unit!

They're even paying the shipping! Simply amazeballs customer service!

Just thought I'd pass along to the community.

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Wow!

My headset is over 2 years old and the right side audio failed. Much to my surprise, I've just received notification that Oculus is going to replace it with a refurbished unit!

They're even paying the shipping! Simply amazeballs customer service!

Just thought I'd pass along to the community.

 

:thumbup:

 

That is awesomeness and excellent customer service !

Don B

 

My VKB Gunfighter MK III Pro L Review

EVGA Z390 Dark MB | i9 9900k CPU @ 5.2 GHz | EVGA RTX 3090 FTW3 Ultra | 32 GB G Skill Trident Z 3200 MHz CL14 | Corsair H150i Pro Cooler |VKB GF MK III Pro L Ultimate Grip| Virpil CM3 Throttle |Reverb G2 | Valve Index| Vive Pro 2 |

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Huh.

 

My right earphone failed about a month ago, it’s the earphone itself not the ribbon cable, confirmed by swapping sides. I’ve had it for 2 years on the nose, and Oculus support said I’m on my own to purchase new phones.

 

I didn’t make a fuss knowing that it’s out of warranty, but while I’m happy for those who have had this covered 2+ years post purchase, I’m disappointed in the double standard...

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If you unscrew the speakers you can test by putting them on the opposite side to see if it's a speaker or the interconnect cable. Before you buy new slpeakers.

 

I'm shipping my Rift back today this one is just under a year old.so under warranty just.

Control is an illusion which usually shatters at the least expected moment.

Gazelle Mini-gun version is endorphins with rotors. See above.

 

Currently rolling with a Asus Z390 Prime, 9600K, 32GB RAM, SSD, 2080Ti and Windows 10Pro, Rift CV1. bu0836x and Scratch Built Pedals, Collective and Cyclic.

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