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Old 01-24-2020, 06:10 PM   #281
Thump
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Join Date: Nov 2017
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Quote:
Originally Posted by spiddx View Post
There were way more conditions and intricacies in the old program than just the single percentage earned. It was just an example.

Anyways, this is what it says on top of the Bonus program conditions page in big red letters:
https://www.digitalcombatsimulator.c...t/bonus_rules/

It is what it is.
I'm well aware of their policy and change in programs. I'm simply pointing out that it does not bode well for customer satisfaction and retention. What this change in programs does and how it was handled tells a customer is that it is FAR better to not buy anything, wait for a sale and protect yourself from the inevitable change in programs that will maximize your monetary value (as long term customers are not valued at the same level as new customers). Again, we aren't splitting the atom, we're working with long division at worst. And they hold the right to change the terms and conditions anyway, so why not do so in favor of your customer?

But as you say, it is what it is. There's just a reason behind the dissatisfaction.

Last edited by Thump; 01-24-2020 at 06:17 PM. Reason: Completing a thought without adding a new post
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