Make support via forums contractual requirement for 3rd party

hi,

would wish that providing main customer support and information via the official forums here would be a contractual requirement from ED for any 3rd party module developer.

That would prevent the unfortunate issue of having developers (namely Razbam in this case) move their main support and development update information to channels like facebook or discord and all but abandoning customer support/contact in their „support“( really a euphemism) forums here.

I have no problems with developers using all channels simultaneously for PR or support,as long as the support/contact here is on an equal or better level than the other venues, but to almost abandon the forums and retreating exclusively to other channels is not appropriate for this business.

Regards,

Snappy

I think this is reasonable indeed.

Yes, I believe this is now come to point that it is a requirement in agreement with ED.

I is so shameful that to get the news, support etc, you need to go elsewhere than ED forums.

The shame is that it's sometimes places that will actively hound you to register with them for no good reason.

I have no problems with developers using all channels simultaneously for PR or support,as long as the support/contact here is on an equal or better level than the other venues

Hear, hear!

I have no problems with developers using all channels simultaneously for PR or support,as long as the support/contact here is on an equal or better level than the other venues, but to almost abandon the forums and retreating exclusively to other channels is not appropriate for this business.

I could not have said it better.