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Old 03-01-2019, 07:13 AM   #441
klem
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Thanks to the majority of you who have explained. The core problem remains, I ask ED to explain why we can't have the Hawk (which isn't in the newsletter announcing its withdrawal) and the net result is that it is to be found "Buried in a thread"


That is unprofessional.
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Last edited by klem; 03-01-2019 at 08:54 AM. Reason: removed unnecessary comment
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Old 03-01-2019, 08:58 AM   #442
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Originally Posted by NineLine View Post
You should read the newsletters then.

https://forums.eagle.ru/showpost.php...&postcount=176

I still think a passing newsletter, especially one that does not fully explain, is not a reliable way of communicating such a fundamental issue.



I see I have recieved a 'Warn', presumably because I asked questions.
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Old 03-01-2019, 12:10 PM   #443
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Quote:
Originally Posted by klem View Post
I still think a passing newsletter, especially one that does not fully explain, is not a reliable way of communicating such a fundamental issue.
Indeed, there should be a sticky for this. It's not the kind of information you should have to go looking for in back newsletters.
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Old 03-01-2019, 09:11 PM   #444
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I see I have recieved a 'Warn', presumably because I asked questions.
Your warning was from 2017. We dont warn people for asking questions.
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Old 03-02-2019, 12:34 AM   #445
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Your warning was from 2017. We dont warn people for asking questions.
I remember it. I thought they time-expired.
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Old 03-02-2019, 03:14 AM   #446
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Quote:
Originally Posted by klem View Post
Thanks to the majority of you who have explained. The core problem remains, I ask ED to explain why we can't have the Hawk (which isn't in the newsletter announcing its withdrawal) and the net result is that it is to be found "Buried in a thread"


That is unprofessional.
No, the result is a newsletter update. How is it their fault a user doesn't pay their due diligence and read those?
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Old 03-02-2019, 10:51 AM   #447
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No, the result is a newsletter update. How is it their fault a user doesn't pay their due diligence and read those?

I'm going to say one last thing and then leave it because I just don't have the time or energy for people who indulge themselves instead of simply answering the question.


Reading a Newsletter is not 'due diligence'. I have no contractual obligation to do that, it is simply passing information that melts away with the next one and I happened to miss that one for good reasons. Due Diligence in a matter as important as this is ensuring your customer can find the full information in the place he would reasonably expect to find it, i.e. the VEAO forum - stuck to the top of the list because it overrides anything else beneath it.


Thanks again to those of you that gave informative answers.
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Old 03-02-2019, 02:27 PM   #448
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I have paid at 19th February 2015 an amount of $31.99 for this product: Hawk T.1A for DCS World by VEAO Simulations (pre-sell).

I have never enjoy a bit of the aircraft and only later did we get some more enjoyment with its development.

It is amazing how the internet and digital products work. It is a great lesson indeed as other have stated, never to buy a pre-sell or beta product unless directly from ED staff.

I am not happy with the solution and in the future these contracts should be revised, if the costumer does not receive what it was promised, then there should be a refund or any other means of compensation.

I was never contacted about this resolution on the Hawk, this means that from a costumer point of view, it is really a bad service.

Please revise your pre-sell contracts.
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Old 03-02-2019, 06:47 PM   #449
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They have revised it!......i to got burned.
Not ED's fault
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Old 03-03-2019, 10:00 PM   #450
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Quote:
Originally Posted by klem View Post
I'm going to say one last thing and then leave it because I just don't have the time or energy for people who indulge themselves instead of simply answering the question.


Reading a Newsletter is not 'due diligence'. I have no contractual obligation to do that, it is simply passing information that melts away with the next one and I happened to miss that one for good reasons. Due Diligence in a matter as important as this is ensuring your customer can find the full information in the place he would reasonably expect to find it, i.e. the VEAO forum - stuck to the top of the list because it overrides anything else beneath it.


Thanks again to those of you that gave informative answers.
Actually, it sounds like you just don't like the answer you've been given, but okay.

Sure you're not obligated to read the newsletter. You're also not obligated to take an umbrella on a rainy day.
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