Any chance of a new Razbam video status update or a company statement on modules? - Page 3 - ED Forums
 


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Old 10-15-2019, 10:43 AM   #21
Cornelius
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This whole update video thing came out of the last "Harrier uprising" which culminated in the coercion of a user who again quoted someone from Reddit.
In the beginning a lot was promised, but with every episode the content of the Harrier became shorter and shorter and soon it was almost all about the "Farmer" and/or other upcoming modules (the point where I got off the ride). Now it has been stopped. So, we went from "blah blah blah" to "business a usual".
Similar with the presence and reachability of our new Community manager in the (AV8B-)Forum.

I do not want to offend you DECOY. My criticism doesn't relate to the quality of your work. But even a good community manager can't make gold out of almost nothing.

The time for talk and promise is long gone, the only thing that counts and helps is serious progress.
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Old 10-16-2019, 07:11 PM   #22
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Couldn't agree more.
Of course the customers shouldn't insult the developers, however I do understand why emotions boil over somewhat regularly here in the RAZBAM forums.
The way Razbam handles support (if you even want to call it that) and responds (or actually very very often not ) to bug reports by customers is really lacking in comparison to other developers or even ED
(who lately seem to get better at it).

Its hugely frustrating for the Razbam customers, especially since Razbam now almost completely deserted the forums and show off their progress info only via FB and /or Discord.

I can understand that DECOY feels the constant negative feedback is too much , but if you're honest, a lot of that negativity stems from very valid complaints about bugs and lack of response /fixing of those.


Won't be buying future Razbam modules unless this significantly improves and actual support is returned to these forums.


Regards,

Snappy

Last edited by Snappy; 10-16-2019 at 07:14 PM.
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Old 10-17-2019, 02:00 AM   #23
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Still think this forum and the other devs should have an incomplete feature list and a bug list. Even if it isn't tracked any more than done/not done. It's annoying piecing together what actually works in a module before purchase. It's almost impossible to know for sure what it is you're getting and I think that leads to a lot of frustration.

These guys have really picked up the pace, though. I think bringing on another dev is bringing good things to RAZBAM and I'm excited to see what the next few months bring.
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Old 10-17-2019, 05:44 AM   #24
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I am conflicted here...

I am not going to make excuses for possible toxic comments from some folks as I think most of us adults know what is and isn't acceptable (or at least we should).

However, if you are going to be a community manager, you HAVE to have a thick skin. I am sure if you are constantly being hit with negativity it is going to get to you, but I have to think it's your job to be able to deal with it?

It would be a real shame if a few comments cause this to go away. Anyway, thanks for all you have done so far Decoy, many of us appreciated it but I don't agree with why you are stopping at all.
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Old 10-17-2019, 03:43 PM   #25
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I do not own any of the razbam modules, but I'm very interested in the av-8b... when it will be (really) finished. Nevertheless, I put no hurry in razbam developers, since I know a complex 4th gen plane requires 3 to 5 years to be finished, ED itself stated this in the past. It's a game, as someone said, and I can live without the av-8b if It Will never meet my expectations.
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Old 10-17-2019, 04:38 PM   #26
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Put it this way - if I were in Decoy's shoes, I would have thrown in the towel some time ago, as nobody needs their passion for our mutually shared hobby tainted with negativity from the community.
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Old 10-17-2019, 05:52 PM   #27
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Quote:
Originally Posted by Snappy View Post
Its hugely frustrating for the Razbam customers, especially since Razbam now almost completely deserted the forums and show off their progress info only via FB and /or Discord.
That is what I find disturbing. The products receive from ED an official forum, and sub-forums for dedicated modules etc. And then the customers of DCS World needs to go read Facebook and install discord to get some other chat discussions.

No!

The primary communications channel should be ED forums. Then it can be as well put on the Razbam own website, but none of those are requirements as is the ED forum.

All the news, all the reports, everything should come first to here. And in such a formalization that any new customer can jump to Razbam forum and then find sticky "Completed/In Progress/Pending" thread that list all the major changes, updates, plans.... And no discussion from anyone else that Razbam reports.
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Old 10-17-2019, 06:04 PM   #28
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Devs or Administrators are not allowed to have tantrums

Customers give bad feed back when they don´t get what was advertised. That includes software, clothing, electronics, cars, services.. whatever.

Its frustrating, yes I know. But focus your frustration on what makes the product lacking, NOT your customers.

Razbam products are NOT bad, its just not what was advertised or allowed to Hype.

Stop the hype train before it begins, be clear on what you can do and what you cant and sell it like it is, and you should not have this problem in the future.
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Old 10-17-2019, 06:48 PM   #29
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Quote:
Originally Posted by rrohde View Post
Put it this way - if I were in Decoy's shoes, I would have thrown in the towel some time ago, as nobody needs their passion for our mutually shared hobby tainted with negativity from the community.
Glad you re not in Decoys shoes then.Passion is nice to have, but this is after all still a business with customers paying for their module.Part of the business is providing adequate product support and reacting to bug reports.
In both areas , as well as in general communication Razbam is unfortunately well below average for DCS.

So yes,it‘s bad that Decoys has to deal with so much negativity , but there is a reason why customers have these tantrums nowadays, if Razbam had gotten their support and customer care on a good level from the get-go, it probably wouldn‘t have never grown to this level of hostility.

However it seems they continue their way , largely abandoning the forums here and rarely if ever responding to threads or reports here.
I like the Mirage very much and it has huge potential,probably the same as their other products, but if they don‘t seriously change their attitude towards support&customer care, it will be definitely the last product I ever bought from them.


Regards,


Snappy

Last edited by Snappy; 10-17-2019 at 06:51 PM.
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Old 10-17-2019, 07:47 PM   #30
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Quote:
Originally Posted by rrohde View Post
Put it this way - if I were in Decoy's shoes, I would have thrown in the towel some time ago, as nobody needs their passion for our mutually shared hobby tainted with negativity from the community.
Decoy is a big boy and doesn't need you to stand up for him, and as a company rep he is held to way different standards than J-random customer.

That being said, the overwhelming bulk of negativity is basically self-created by razbam and their poor business and PR practices. Literally, every DCS module has issues, unfinished stuff etc. Its how the developer deals with the customer base thats the difference. Heablurs modules have their assorted and numerous issues, however their PR/customer service creates a good and mostly positive atmosphere on their forums. Same for ED, though with a different and more heavy handed approach but on the balance I think they do ok. Razbam's approach as near as I can tell has been to take their ball and go home and let things fester because people aren't singing their praises. I give credit to Overstartos since he did participate in the mig side of things, and seems like Elwood is doing the same on the Mirage side, but its business as usual over here mostly, though I did appreciate that Zeus popped in with a few more details on jdams.
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