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Old 12-06-2018, 07:20 PM   #1
tangofoxtrot
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Default Payment? What payment?

During the recent sale I purchased several things including an F86. The transaction seemed completely normal, and then I got this message:


Order #654847 of 11/29/2018 23:13:55 has been canceled.
The order has been canceled because of unpaid within 3 days


I paid with a valid credit card, as I have in past transactions. So, I don't get it.
The email says to go to my personal section, but there is no trace of the order there.


Who and how do I contact someone so I can find out what happened and not repeat the error in the future?
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Old 12-06-2018, 07:28 PM   #2
razo+r
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Go to this website: https://www.digitalcombatsimulator.com/en/

And contact customer support...
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Old 12-06-2018, 07:38 PM   #3
pii
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Quote:
Originally Posted by razo+r View Post
Go to this website: https://www.digitalcombatsimulator.com/en/

And contact customer support...
Oh jeezz no. lol
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Old 12-06-2018, 07:43 PM   #4
pii
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Quote:
Originally Posted by tangofoxtrot View Post
During the recent sale I purchased several things including an F86. The transaction seemed completely normal, and then I got this message:


Order #654847 of 11/29/2018 23:13:55 has been canceled.
The order has been canceled because of unpaid within 3 days


I paid with a valid credit card, as I have in past transactions. So, I don't get it.
The email says to go to my personal section, but there is no trace of the order there.


Who and how do I contact someone so I can find out what happened and not repeat the error in the future?
I've had this happen to me when a transaction fails or hangs. You can even cancel it yourself if you check your order before those 3 days.

I'm betting you had an issue and had to try it a 2nd time at check out time??

Just try it again .
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Old 12-08-2018, 03:35 PM   #5
Kang
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The issues with 'trying again' is that the sale has since ended and it's no longer available at half price. As razo+r said, try and talk to customer support and see if they can help you.
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