HP's Reverb VR Pro Headset - Page 283 - ED Forums
 


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Old 08-13-2019, 11:12 PM   #2821
Harlikwin
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Originally Posted by Secoda View Post
The trouble has been that many develop issues only after several to many hours of use and they heat and cool for many cycles. My first Reverb was perfect until over 20 hours.

These things are all manufactured in China but the debugging and fixing is occurring at HP in Houston, TX. I bet there have been some long winded conference calls between the two.

The HP tech rep I emailed last week is on vacation. Hopefully, not permanently. lol
Im pretty sure ive got more than 20hrs on mine right now. It also doesnt get too hot. Warm yes. Hot no.
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Old 08-13-2019, 11:27 PM   #2822
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These babies are selling on the HP Store now.... My tech guy did say mid August. Looks like we have a Gen 2 ship date. I hope they stick to it. 8/21/2019

That is great since my Reverb return date is 8/27/2019. I may not have a gap.

I don't see any changes in their pictures (yet? I would think they would like to keep them looking the same)

https://store.hp.com/app/pdp/hp-reve...sional-edition
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Last edited by Secoda; 08-13-2019 at 11:33 PM.
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Old 08-13-2019, 11:48 PM   #2823
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Originally Posted by JG27_Arklight View Post
How is HPs return policy? Is it like Amazon/Best Buy's full refund no questions asked type thing?

*EDIT* Looks like HP changed the product pictures on their site. The new picture shows different cable management if my memory serves me correctly.
I had looked earlier at their return policy. Not sure if it applies to the Reverb, but they talked about a restocking fee may apply.
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Old 08-13-2019, 11:54 PM   #2824
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Well I just grabbed another one, even though I still have the yet untested Amazon unit sitting here. ( Was planning on first try tonight!)



I just don't feel I can trust it even it turns out fine.



But this next one better truly be a fixed Gen 2 or I'm going to be extremely upset!


BTW, I got mailed with taxes, but Amazon charged them too!
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Old 08-13-2019, 11:55 PM   #2825
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Reverb Pro back for orders they say they fixed the issues. HP Canada says they have a 30 day return for what ever reason
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Old 08-14-2019, 12:08 AM   #2826
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Isn't "gen2" just a plastic clip to hold the two cables tighter? I don't think there was any change other than that?
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Old 08-14-2019, 12:26 AM   #2827
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Originally Posted by hansangb View Post
Isn't "gen2" just a plastic clip to hold the two cables tighter? I don't think there was any change other than that?
Voodooimaxx say the flicker has been fixed and thermals have been improved.

https://www.reddit.com/r/HPReverb/co..._now/?sort=new
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Old 08-14-2019, 12:28 AM   #2828
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Originally Posted by hansangb View Post
Isn't "gen2" just a plastic clip to hold the two cables tighter? I don't think there was any change other than that?
I'm also wondering the same thing. Will all new ones come with a clip?
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Old 08-14-2019, 12:49 AM   #2829
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Quote:
Originally Posted by Naruto View Post
Voodooimaxx say the flicker has been fixed and thermals have been improved.

https://www.reddit.com/r/HPReverb/comments/cppflj
/hp_reverb_is_shipping_now/?sort=new

I figured as much. This one goes back to Amazon this weekend while I await for a fresh unit from HP


By the way, my automatic rez setting in Steam was 32%. This with a top level rig. Whats up with that?
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Old 08-14-2019, 12:55 AM   #2830
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Quote:
Originally Posted by jojo View Post
The OJO 500 and ConceptD OJO are 2 different headsets.

Yes, the names and similar designs are confusing...
Yup. Not the same headsets.

Just got off the phone with HP. Had to jump through a few flaming hoops to get to the right division, but their commercial division is fantastic. They started walking me through troubleshooting, and the friggin thing came up and started working as soon as I plugged it in. So, I have a case number now, as well as a direct number for their commercial division. They told me that if the problem resurfaces to call them directly and they'll help me get things figured out as far as what needs to be replaced.

As far as the warranty issue goes, while I was looking at the ID plate on the inside of the headset, I saw printed on the ID plate that the warranty is 1 year. So, it looks like the 3 year warranty I originally saw on the web-site must have been an error of some kind. Its all good now. They're taking great care of me. My trust in them has been restored!
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