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Old 08-12-2019, 07:26 PM   #2791
sze5003
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I'm just gonna wait until these are available on Amazon. Amazon returns are so easy today even if I have to wait until 2020 to get one. I don't want to deal with third parties involved. By the sound of what I've read here doesn't sound like dealing with HP would be difficult but at least time it would be time consuming.
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Old 08-12-2019, 07:37 PM   #2792
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I have found returns to be:

Best Buy best (for me as an elite plus member 45 days on returns)
Amazon and HP both good and about the same

I would not worry about any of them. Free shipping labels and prompt credits.

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Originally Posted by sze5003 View Post
I'm just gonna wait until these are available on Amazon. Amazon returns are so easy today even if I have to wait until 2020 to get one. I don't want to deal with third parties involved. By the sound of what I've read here doesn't sound like dealing with HP would be difficult but at least time it would be time consuming.
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Old 08-12-2019, 11:39 PM   #2793
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It has finally happened to me, my Reverb has officially crapped out. I started getting the intermittent switching back and forth between the HMD and the default audio output, then a couple of black screens. Then came random USB disconnect sounds. Now, the only thing that happens when I plug it in is WMR recognizing that it has been connected with the little circle of dots, then I get a USB error telling me to connect the headset to a USB 3.1 port. Haven't had a single problem with this thing until yesterday. On top of all that, my Reverb Pro warranty, which was a 3 year warranty has suddenly changed into a 1 year warranty for the same unit. I'm pretty sure that is illegal for them to change the terms of a warranty that you already agreed to. Extremely disappointed in HP. They'd better make this right. I'm thinking about just demanding a full refund, since the warranty thing is nothing short of dirty pool.
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Old 08-13-2019, 12:37 AM   #2794
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Quote:
Originally Posted by Secoda View Post
I have found returns to be:



Best Buy best (for me as an elite plus member 45 days on returns)

Amazon and HP both good and about the same



I would not worry about any of them. Free shipping labels and prompt credits.
Yea I have 30 days to return to best buy too because of elite member status or whatever they call it. I'll keep waiting and see what happens but I'd like to get back into dcs at some point.
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Old 08-13-2019, 01:03 AM   #2795
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That is weird. The one I had still says 35 months remaining on warranty as I just logged on to HP Support. I wonder who has it now.

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Originally Posted by eaglecash867 View Post
It has finally happened to me, my Reverb has officially crapped out. I started getting the intermittent switching back and forth between the HMD and the default audio output, then a couple of black screens. Then came random USB disconnect sounds. Now, the only thing that happens when I plug it in is WMR recognizing that it has been connected with the little circle of dots, then I get a USB error telling me to connect the headset to a USB 3.1 port. Haven't had a single problem with this thing until yesterday. On top of all that, my Reverb Pro warranty, which was a 3 year warranty has suddenly changed into a 1 year warranty for the same unit. I'm pretty sure that is illegal for them to change the terms of a warranty that you already agreed to. Extremely disappointed in HP. They'd better make this right. I'm thinking about just demanding a full refund, since the warranty thing is nothing short of dirty pool.
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Old 08-13-2019, 01:57 AM   #2796
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Quote:
Originally Posted by Secoda View Post
That is weird. The one I had still says 35 months remaining on warranty as I just logged on to HP Support. I wonder who has it now.
I imagine that since you already returned yours to HP, they're no longer worried about having to honor a warranty that they apparently are now regretting having offered in the first place. Mine did say it expired in June of 2022, but now it says "June 2020-11 months remaining"

Not looking forward to having to deal with it, since almost every tech support experience these days requires a UN interpreter. I guess I'll be back on the CV1 for a while, and hope for great things with the Acer ConceptD Ojo. HP is going to have to do something spectacular to regain my trust after the whole warranty thing.
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Old 08-13-2019, 03:31 AM   #2797
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Wasn't the Reverb recalled/partially recalled due to screen issus and that's why Best Buy pulled it (and also why some places have very limited supply with no scheduled replenishments)?

If not, why did Best Buy pull it? I was looking to pick one up and try it out...but no way I'm getting one without a Amazon/Best Buy level return policy. :/
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Old 08-13-2019, 10:56 AM   #2798
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Australian website shows in stock when you search for the reverb but the shop link takes you to page displaying - Our site is temporarily unavailable due to maintenance. Hopefully will be able to buy it in Aust soon.
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Old 08-13-2019, 11:38 AM   #2799
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Quote:
Originally Posted by JG27_Arklight View Post
Wasn't the Reverb recalled/partially recalled due to screen issus and that's why Best Buy pulled it (and also why some places have very limited supply with no scheduled replenishments)?

If not, why did Best Buy pull it? I was looking to pick one up and try it out...but no way I'm getting one without a Amazon/Best Buy level return policy. :/
That's not really a recall. It's just best buy and amazon deciding not to sell it while versions with the issues may still be out there. An actual recall I would expect HP to say something publicly and allow everyone who got one to send theirs in for an exchange. Probably too low on supply to deal with that. Either way it was a crappy launch for them.
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Old 08-13-2019, 11:45 AM   #2800
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Quote:
Originally Posted by sze5003 View Post
That's not really a recall. It's just best buy and amazon deciding not to sell it while versions with the issues may still be out there. An actual recall I would expect HP to say something publicly and allow everyone who got one to send theirs in for an exchange. Probably too low on supply to deal with that. Either way it was a crappy launch for them.
I am pretty sure HP recalled stock from retailers to test them and deal with those already sold on a case by case basis to replace them or refund as necessary.

I have an original and it works fine so I think it is a matter of weeding out the rogue units and putting in better QA processes and production fixes for future ones.
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