DERacing Posted July 20, 2020 Share Posted July 20, 2020 Good afternoon ED! Can you check the status of order 1018007 please? I purchased the Syria map and paid via paypal (checking account). I show the payment as process in Paypal and it has been deducted from my banking account, however, when looking at the details on the order page it shows as waiting for payment. Not in a rush as I know this was a pre-release purchase, but just want to make sure that this is normal when using paypal. I have tried to purchase before using a cc, but for some reason it is always blocked as the purchase is originating from Russia. Let me know if you need more information or proof of purchase. Thanks! Intel i7 9700k, 64GB DDR4 (Corsair), Gigabyte Z390 Master, RTX 2080 Ti AMP 11gb, 500GB Sabrent Rocket (System), 1TB XPG Gammix S11 Pro M.2 (DCS), Windows 11 64-bit Pro, Samsung 49" 4K CRG9 Monitor (5120x1440), Samsung Odyssey Plus, TrackIR 5, Thrustmaster Warthog Hotas, Various streamdecks, button boxes, Logitech Pro Rudder Pedals, Corsair K95 Platinum, Iron Claw mouse. DCS OB, F-14B Tomcat, F-18C Hornet, F-16C Viper, A-10C Warthog, F-5 Tiger II, AV-8B Harrier, P-51D Mustang, FC3, Super Carrier Thrustmaster Warthog Hotas, (3) Cougar MFD's, Logitech Pro Rudder Pedals, (2) Stream Decks, (1) Stream Deck XL, (1) Stream Deck Mini, Misc Button Boxes Link to comment Share on other sites More sharing options...
Paganus Posted July 20, 2020 Share Posted July 20, 2020 Open a support ticket. I don't think a forum post will get you very far. Link to comment Share on other sites More sharing options...
ED Team BIGNEWY Posted July 21, 2020 ED Team Share Posted July 21, 2020 Yes please contact support directly here https://www.digitalcombatsimulator.com/en/support/ thank you Forum rules - DCS Crashing? Try this first - Cleanup and Repair - Discord BIGNEWY#8703 - Youtube - Patch Status Windows 11, NVIDIA MSI RTX 3090, Intel® i9-10900K 3.70GHz, 5.30GHz Turbo, Corsair Hydro Series H150i Pro, 64GB DDR @3200, ASUS ROG Strix Z490-F Gaming, HP Reverb G2 Link to comment Share on other sites More sharing options...
3ra_Luke Posted July 22, 2020 Share Posted July 22, 2020 Yes please contact support directly here https://www.digitalcombatsimulator.com/en/support/ thank you I have a similar problem, also with Syria map. I paid it via PayPal, but the order was cancelled at third day, after several email reminders for finish the payment, even if I had the proof of charge in PayPal. I sent two tickets on different days since last week and not a single reply. I don't understand. This never happened before. All my purchases were made with PayPal before... Maybe is a long holiday in Russia? Tnx. MSI Trident X Plus 9SF-488EU Intel Core i9-9900K/64GB/2x2TB M.2 NVMe PCIe SSD+1x2TB SSD/RTX 2080Ti/Samsung C49RG90 120hz/HP Reverb/ Link to comment Share on other sites More sharing options...
ED Team BIGNEWY Posted July 23, 2020 ED Team Share Posted July 23, 2020 Hi Apologies, the support team have been very busy but they will get to your ticket. thanks Forum rules - DCS Crashing? Try this first - Cleanup and Repair - Discord BIGNEWY#8703 - Youtube - Patch Status Windows 11, NVIDIA MSI RTX 3090, Intel® i9-10900K 3.70GHz, 5.30GHz Turbo, Corsair Hydro Series H150i Pro, 64GB DDR @3200, ASUS ROG Strix Z490-F Gaming, HP Reverb G2 Link to comment Share on other sites More sharing options...
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