zcaa0g Posted September 16, 2020 Share Posted September 16, 2020 The whole thing is strange. I'm in the US and I ordered one a few months ago and it was a completely seamless transaction, yet they royally screw the people that allowed them to get off the ground in the first place that ordered early on. It's actually a very well done product, but it sounds they lack business sense among other things. Link to comment Share on other sites More sharing options...
JSpidey Posted October 7, 2020 Share Posted October 7, 2020 Well, seems like Realteus finally turned over a new leaf. They got in touch with me and explained the situation, they also are letting me do a refund so now just waiting to see how that works out. This is the first response I got from them since last year. Link to comment Share on other sites More sharing options...
JSpidey Posted October 16, 2020 Share Posted October 16, 2020 (edited) Been 9 days since they opened up a refund ticket for me, also haven't replied since. -_- Edited October 17, 2020 by ItaLiaNKiinG Link to comment Share on other sites More sharing options...
JSpidey Posted October 23, 2020 Share Posted October 23, 2020 :mad: Link to comment Share on other sites More sharing options...
JSpidey Posted November 5, 2020 Share Posted November 5, 2020 So I ordered Andre's Jetseat and wow, his customer service is amazing, he replies back with me almost always within the hour of messaging him, product is to be arriving today, ordered product on the 1st of this month, it's only 5 days from purchase and I'm receiving my product at the end of the day today. Realteus: Waited 1 year and 5 months for a refund ticket and still waiting a month later for the actual refund, so that says a lot. 1 Link to comment Share on other sites More sharing options...
Ala12Rv-Tundra Posted November 5, 2020 Share Posted November 5, 2020 So I ordered Andre's Jetseat and wow, his customer service is amazing, he replies back with me almost always within the hour of messaging him, product is to be arriving today, ordered product on the 1st of this month, it's only 5 days from purchase and I'm receiving my product at the end of the day today. Realteus: Waited 1 year and 5 months for a refund ticket and still waiting a month later for the actual refund, so that says a lot. Glad to read you are enjoying a FFB seat. Good luck with the refund operation. i5 8400 | 32 Gb RAM | RTX 2080Ti | Virpil Mongoose T-50 base w/ Warthog & Hornet sticks | Warthog throttle | Cougar throttle USB | DIY Collective | Virpil desk mount | VKB T-Rudder Mk IV | Oculus Rift S | Buddy-Fox A-10 UFC | 3x TM MFDs | 2x bass shakers pedal plate| SIMple SIMpit chair | WinWing TakeOff panel | PointCTRL v2 | Andre JetSeat | Winwing Hornet UFC | Winwing Viper ICP FC3 - Warthog - F-5E - Harrier - NTTR - Hornet - Tomcat - Huey - Viper - C-101 - PG - Hip - SuperCarrier - Syria - Warthog II - Hind - South Atlantic - Sinai - Strike Eagle Link to comment Share on other sites More sharing options...
JSpidey Posted November 5, 2020 Share Posted November 5, 2020 Glad to read you are enjoying a FFB seat. Good luck with the refund operation. Thanks:bye_2: Link to comment Share on other sites More sharing options...
Recommended Posts