TM warthog stick not working

Hey, so I finally bought my rift and the warthog hotas, brought it all the way from LA to brazil through airport security and all, to get home and find that the stick isn't working. its recognized on windows, says "device is ok" but it doesnt recognize any button presses or axis input. throttle works fine.

the stick is well conected to the base, i tried a few things i found online such as firmware update, disabling xHCI on bios but nothing works. tried connecting it to an older computer, but same problem.

I bought from a local fry's electronics, only place that had it in stock, box was pretty worn and now I'm afraid it was a return of a DOA product.

really cant really return it, and sending it to support would be quite expensive, so I need help.

already contacted TM so I'm waiting on their reply but any help is appreciated.

thanks

Rafael

update: if I do the procedure to star the joystick in bootloader mode (plug the joystick into usb while holding trigger and pickle) it does start in bootloader mode, so I think that means the buttons are not dead, no severed cables or dead chips. probably a good sign right? so it has to be a software / drivers / usb issue or something.

gonna keep trying and waiting for TM tech support, but meanwhile I could use any help.

some folks from some posts I found online mentioned removing some registry stuff, but couldn't find what it is

just got a reply from thrustmaster, it's a defective hardware. great. they told me to go to the store I bought it to have it replaced. I bought it from fry's electronics in manhattan beach, california, and brougth it to brazil, so.

there are some signs of wear, so it was probably a returned DOA product put back into the shelf and now I'm screwed. guess that's it for me, flight sim has got me throwing enough money into the trash already

Sorry to hear . But don't give up . Whatever the effort it takes to get there , DCS is so good , it will take your breath away .

just got a reply from thrustmaster, it's a defective hardware. great. they told me to go to the store I bought it to have it replaced. I bought it from fry's electronics in manhattan beach, california, and brougth it to brazil, so.

 

there are some signs of wear, so it was probably a returned DOA product put back into the shelf and now I'm screwed. guess that's it for me, flight sim has got me throwing enough money into the trash already

You should contact Frys and get an RMA. shipping will be cheaper than replacing the TM. If it was an open/return product, there are clear stickers on it. So it's a case of caveat emptor.

I finally managed to fix it.

the helpful people at thrustmaster understood the situation and offered to send me an extra pcb so I could replace it myself, but thankfully it wasn't needed.

so the problem is that the pcb of the base of the stick had some pointy solders and they were touching a screw. I trimmed the solder tips and put an electrical tape over the screw and that fixed it. now it works like a charm

I finally managed to fix it.

 

the helpful people at thrustmaster understood the situation and offered to send me an extra pcb so I could replace it myself, but thankfully it wasn't needed.

 

so the problem is that the pcb of the base of the stick had some pointy solders and they were touching a screw. I trimmed the solder tips and put an electrical tape over the screw and that fixed it. now it works like a charm

Glad it wasn't too bad of a fix.