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[FIXED]Repair tool deletes hard drive content if using custom downloads folder

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Requiem_Alpha

Requiem_Alpha

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It seems to me something went wrong with the Updater upate from 10th of July.

After running the repair and accepting to delete all leftover files, the updater parsed the whole hard drive and deleted everything, including the parallel install of the stable version and other folders not even associated with DCS.

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Rudel_chw

Rudel_chw

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It seems to me something went wrong with the Updater upate from 10th of July.

After running the repair and accepting to delete all leftover files, the updater parsed the whole hard drive and deleted everything, including the parallel install of the stable version and other folders not even associated with DCS.

 

I didn't experience any issues with that update, but will make a backup copy of my DCS drive, just in case, thanks for the warning.

 

Usually I would check the autoupdate_log.txt file (located on the DCS folder) to get more clues as to what happened .. but I assume that in this case that file was lost among the rest, isnt it?

 

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BIGNEWY

BIGNEWY

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Hi all

 

I am seeing strange things when I test it on my open beta, I have reported to the team.

 

thank you

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SkateZilla

SkateZilla

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This is truly odd behavior,

 

If possible, dont write anything to the drive and use the new Windows File Recovery Tool (Free on Windows Store), to see if it can recover data before its overwritten.

 

if possible recover all dcs auto updater logs.

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Worrazen

Worrazen

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Shut down the affected drive immediately while you sort your options, there could be other things in background trying to write to it.

 

If it's a partition and you need other partitions on the same disk, go to Computer Management - Disk Management, select the one that was deleted and right click "Change Drive Letter and Paths" and "Remove". But you can do the same if it's a whole HDD, as long as it's not writtable.

 

And this means IMMEDIATELY!

 

Once you get rid of any background programs or anything that could write anything to that partition sorted out, install the recovery tools suggested, or also PhotoRec (part of TestDisk)

 

PhotorecQ.exe for GUI version of the program.

 

Only assign the letter to your HDD or partition prior to now, but make sure you select another letter unlike before, some letter you never used before is best.

 

Then start up Photorec and select to scan all extensions (should be default?) and you'll see from there ... check out tutorials for more details.

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dssrtfx

dssrtfx

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Okay, I ... I don't think I'm going to ever touch that Repair tool ever again. I can't, I've got pictures of family, of vacations, and home videos from VHS...I can't risk all that by using a DCS tool, what the heck!

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MA_Seyo

MA_Seyo

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Okay, I ... I don't think I'm going to ever touch that Repair tool ever again. I can't, I've got pictures of family, of vacations, and home videos from VHS...I can't risk all that by using a DCS tool, what the heck!

 

Back that stuff up now, before you need it! Hard drives can (and will eventually) fail.

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Rudel_chw

Rudel_chw

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... , I've got pictures of family, of vacations, and home videos from VHS...I can't risk all that by using a DCS tool, what the heck!

 

You are risking them already if you don't have a backup copy.

 

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bogeyatyour6

bogeyatyour6

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Has it been looked at already?

 

I suppose we will get more infos tomorrow, when this has reached the dev team.

 

For me, it sounds somewhat implausible and I think it could be a coincidence.

 

Yet, I've seen some things...so maybe OP is unto something here...

 

Good luck!

 

~Bogey

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unlikely_spider

unlikely_spider

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Okay, I ... I don't think I'm going to ever touch that Repair tool ever again. I can't, I've got pictures of family, of vacations, and home videos from VHS...I can't risk all that by using a DCS tool, what the heck!

Yes, this is a big deal if true, but rule number one of computing. Back up your stuff, for love of God, if those files have meaning for you. There is no excuse for not backing up your important data.

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Dagger71

Dagger71

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It seems to me something went wrong with the Updater upate from 10th of July.

After running the repair and accepting to delete all leftover files, the updater parsed the whole hard drive and deleted everything, including the parallel install of the stable version and other folders not even associated with DCS.

 

 

 

 

what was your install directory path ? D:\DCS ?

 

There is no information coming in to this discussion about a potentially disastrous bug that could wipe hard drives.

 

ED is preferring to update the reddit thread instead.

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NineLine

NineLine

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Posted (edited)

We have someone working on it, he thinks the download folder was set to the root of the drive but the user, but regardless, he is working on making sure it doesn't happen, and we hope to see a new updater shortly. Thanks guys.

 

Note, if you chose to remove files, the updater does tell you what files it is removing, and if you want to remove or keep, please make sure you review this every time, even after a fix, its a good practice.


Edited by NineLine

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c0ff

c0ff

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This is an awful incident. I am very sorry!

 

This can only happen if you had your custom download folder set to the root of your disk.

I added a restriction that only empty folders can be set as a download_dir, but unfortunately this onle applies to new settings. I guess I've should reset the existing settings.

 

I am working on a fix to deliver it ASAP.

Dmitry S. Baikov @ Eagle Dynamics

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Foka1

Foka1

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You are risking them already if you don't have a backup copy.

 

THIS

 

 

there are two types of people in this world: those who do backups, and those who don't :(

 

Any precious photos or work related documents I have locked at custom NAS with RAID 1 they are not even at my PC at all.

AKA LazzySeal

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Dagger71

Dagger71

Posted
Posted
THIS

 

 

there are two types of people in this world: those who do backups, and those who don't :(

 

Any precious photos or work related documents I have locked at custom NAS with RAID 1 they are not even at my PC at all.

 

 

 

 

Back in my sys admin days I worked supporting HP servers. You would not believe the amount of companies that actually did NOT have a good backup plan.

 

 

 

RAID0 for OS and apps,

 

RAID5 for data, backup only once a week and then expect the RAID0 to magically get rebuilt when it fails.

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Wayan

Wayan

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THIS

 

 

 

 

 

there are two types of people in this world: those who do backups, and those who don't :(

 

 

 

Any precious photos or work related documents I have locked at custom NAS with RAID 1 they are not even at my PC at all.

Out of topic, a raid 1 nas holding your pictures is not a backup - it is the same situation than having them on your HDD. In the best case both raid members are not failing at the same time...

 

 

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andyn

andyn

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you would think ED might see fit to put something on their main page to warn people about it.

 

Nobody reads the web site just for fun. Personally I visit it only after making a purchase in Steam in order to refresh the license list. (And if people really did visit it, we'd be seeing tons of complaints from the countless VR users because the embedded Vimeo player nags the user for WebVR permissions even when there is no VR content on the page).

 

Given the severity of the potential problems

 

There's something called a risk assesment matrix. While the consequences are currently major, the likelihood is close to zero. The user will have to intentionally modify default settings, change them to a specific value and not read what a popup says. I'd classify the overall impact as rather low.

 

Next openbeta should be out in a few days so basically everyone who runs the installer and repair utility manually will get the fix on Wednesday at latest.

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Kagrack

Kagrack

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I think given the amount of messing around people do with files to get even decent FPS out of DCS, they should put a warning up, regardless in 20years of gaming i've never once heard of any game or game related software doing this.

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Tippis

Tippis

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I think given the amount of messing around people do with files to get even decent FPS out of DCS, they should put a warning up, regardless in 20years of gaming i've never once heard of any game or game related software doing this.

Well, there was Myth II.

And, in a sense, EVE Trinity. :D

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