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-   -   Any chance of a new Razbam video status update or a company statement on modules? (https://forums.eagle.ru/showthread.php?t=252086)

Konovalov 10-10-2019 08:14 AM

Any chance of a new Razbam video status update or a company statement on modules?
 
It has been over two and a half months since the last Razbam update video, a July update to be specific. Can we expect anything in the next few weeks in particular with regards to the still early access AV-8B N/A Harrier and also the M2K?

We are now a little over a month away from reaching the two year anniversary of this module being out in early access with no clear idea or timeline as to when this module will move to release candidate and what the final feature list will be. Some information and communication from the Razbam team would be most appreciated. :)

falcon_120 10-10-2019 08:31 AM

Well, they are actually quite active lately regarding new features in both planes.

They recently launched a video showing the future JDAM functionality for the harrier and regardimg the m2k they just launched a revamp of the radar to the OB along with other features/corrections based on AdA input.

Enviado desde mi SM-G950F mediante Tapatalk

Konovalov 10-10-2019 08:43 AM

Quote:

Originally Posted by falcon_120 (Post 4068004)
Well, they are actually quite active lately regarding new features in both planes.

They recently launched a video showing the future JDAM functionality for the harrier and regardimg the m2k they just launched a revamp of the radar to the OB along with other features/corrections based on AdA input.

Enviado desde mi SM-G950F mediante Tapatalk

Yes I am aware of those. However a comprehensive development video or statement similar to that released by Heatblur in the last few days would be far more informative for customers and potential customers than what has been provided of late.

halowraith1 10-11-2019 10:49 PM

wonder if they'll say anything about the MiG-23 or the MiG-19 sound update.

Konovalov 10-12-2019 04:21 AM

Quote:

Originally Posted by halowraith1 (Post 4070539)
wonder if they'll say anything about the MiG-23 or the MiG-19 sound update.

The Harrier has been in early access for coming on two years now. As far as I am concerned that should be the priority focus of fixing bugs, adding features, and providing a final user manual to bring it into release candidate status. I for one do not see it as acceptable to have a module sitting in early access for 2 to 3 years. And in holding this view it is why I decided not to purchase the Mig-19 Farmer despite my interest in it.

The 28th of October 2017 is when I purchased the Harrier. I can only hope that on the 28th of October 2020 I am not sitting here still flying an early access version of the Harrier with it's incomplete feature list, a significant number of bugs and an incomplete user manual.

=DECOY= 10-12-2019 07:44 PM

The monthly update videos have been stopped due to constant negative feedback regarding the update videos.

I will make short videos highlighting new features and news when they are ready but i will no longer make the monthly videos.

norbot 10-12-2019 08:09 PM

Quote:

Originally Posted by =DECOY= (Post 4071516)
The monthly update videos have been stopped due to constant negative feedback regarding the update videos.

I will make short videos highlighting new features and news when they are ready but i will no longer make the monthly videos.

Come on, you're not really impressed by the notorious complainers here, are you? So no information for all is better? :huh:

peeter 10-12-2019 08:10 PM

Too Bad
Those video where really good !

=DECOY= 10-12-2019 09:41 PM

Your still have videos. Likely more often but I'm not doing the monthly one.

It will be more like the JDAM one we did the other day. And when new modules come we will do interviews and proper reviews on them.

Konovalov 10-13-2019 09:19 AM

Quote:

Originally Posted by =DECOY= (Post 4071516)
The monthly update videos have been stopped due to constant negative feedback regarding the update videos.

I will make short videos highlighting new features and news when they are ready but i will no longer make the monthly videos.

Firstly =DECOY=, thanks for the clear and concise reply. That is disappointing to hear as I found the update summary videos every month or two quite useful as a customer to see what progress has been made and what is coming ahead in the future.

I still think that some form of company bulletin/newsletter every couple of months or even quarterly would be greatly beneficial and appreciated by owners such as myself on progress of existing modules and of any new prospective modules in the pipeline. And I also feel that such "quarterly company updates" would be best served being posted on media platforms including such as here on the Official ED Forums.

As a long time customer and owner of two of the three modules that have so far been produced by Razbam I guess I will just have to be content with hanging and feeding off little tidbits of official Razbam info here and there whenever and wherever they may appear.

33-DFTC 10-13-2019 09:34 AM

Quote:

Originally Posted by =DECOY= (Post 4071516)
The monthly update videos have been stopped due to constant negative feedback regarding the update videos.

I will make short videos highlighting new features and news when they are ready but i will no longer make the monthly videos.

In fact the complaints were not about the videos content but the lack of monthly updates as promised. There's plenty of evidence in previous topics discussing the subject.

tintifaxl 10-13-2019 09:53 AM

Quote:

Originally Posted by =DECOY= (Post 4071516)
The monthly update videos have been stopped due to constant negative feedback regarding the update videos.

I will make short videos highlighting new features and news when they are ready but i will no longer make the monthly videos.

Whatever. Make one, when you have fixed the Mig-19 frequency select handle.

=DECOY= 10-13-2019 09:57 AM

Quote:

Originally Posted by 33-DFTC (Post 4071945)
In fact the complaints were not about the videos content but the lack of monthly updates as promised. There's plenty of evidence in previous topics discussing the subject.

Quote:

Originally Posted by tintifaxl (Post 4071961)
Whatever. Make one, when you have fixed the Mig-19 frequency select handle.

This is why I dont spend my time making them.

Sparky28 10-13-2019 10:40 AM

Quote:

Originally Posted by =DECOY= (Post 4071964)
This is why I don't spend my time making them.




Well that's a shame but I can see why you might stop because of that.


Some people in this community are poison and its a shame because it ruins things for everyone.


Keep up the good work Razbam I'm loving the Harrier and will continue to do so

viper2097 10-13-2019 11:22 AM

I would not call community members, who bring up concerns and legitimately critics, as "stupid people" or poison.

However, Decoy/Razbam, if you would like to have a hint:
Don't personaly attack community members, and especially, don't blame community members for your own shortcomings.
If people are upset, salty, poisoned etc., it may have a reason.
Maybe you would like to reflect a little bit yourself, find out the reason, know what you have to change and start to work together with the community, instead of always against them...

33-DFTC 10-13-2019 12:46 PM

I'm a proud owner of the Mirage and it is the *only* module I fly despite its flaws that have been waiting for a fix for years. Pointing a finger at me by quoting me as a bad community member is nothing short of total disrespect. Please, feel free to browse my history messages and see if I did not praise the work of Razbam in the past when rightfully due. I could not be happier about the recent work of Elwood who is doing a fantastic job on implementing French Air Force feedbacks. But I cannot stay silent when something is simply wrong, is it what you're waiting from your "good" community members ?

I was glad to see you, Decoy, back on the forums after several weeks/months of silence from Razbam on their official support page, but your replies, deception, and personal attack are not what I expect as a community member or customer and most of all from the official rep from the company I supported.

umkhunto 10-13-2019 10:09 PM

smh, One 3rd Party makes a post about what they're up to, then everyone demands the same from the other 3rd parties. Never change simmers. Never change.

Chapa 10-14-2019 01:24 AM

Quote:

Originally Posted by zhukov032186 (Post 4072356)
By all means, they're not allowed to defend themselves, express emotion, or do anything but kiss their entitled customers asses. Amiright?

Maybe people around here should remember it's just a video game and not rant so much like somebody kidnapped their infant children? But no, it's perfectly fine to badger developers until they're miserable because your video game isn't up to your standards. Nothing wrong with that behavior at all.

Well said, I perfectly agree with that and even add to not forget from where come your frustration where you are not happy: from passion and dream and wish to have the game (sim sorry) of your dream !!!! Don’t bite the hand that feed you and remembre also your voice is never the voice of all other passionate people.

Keep going on Razbam ! And for sure, it just make more sense to make video about some New features than a monthly video. I am very excited to see the new mirage 2000 cockpit.

Konovalov 10-14-2019 11:32 AM

Thanks again to =Decoy= from Razbam for answering my question in confirming that the monthly video updates have been ceased and as to how Razbam will be updating customers on module progress in future. Hope to see the Harrier finalized in the coming months and be able to enjoy some time in 2020 a module to rival the Tomcat.

33-DFTC 10-14-2019 11:38 AM

1 Attachment(s)
One of my previous message has been deleted with the reason being I asked for the message to be deleted. That must be a mistake as I never asked such thing. Here's my original message :

https://forums.eagle.ru/attachment.p...1&d=1571049440

Cornelius 10-15-2019 10:43 AM

This whole update video thing came out of the last "Harrier uprising" which culminated in the coercion of a user who again quoted someone from Reddit.
In the beginning a lot was promised, but with every episode the content of the Harrier became shorter and shorter and soon it was almost all about the "Farmer" and/or other upcoming modules (the point where I got off the ride). Now it has been stopped. So, we went from "blah blah blah" to "business a usual".
Similar with the presence and reachability of our new Community manager in the (AV8B-)Forum.

I do not want to offend you DECOY. My criticism doesn't relate to the quality of your work. But even a good community manager can't make gold out of almost nothing.

The time for talk and promise is long gone, the only thing that counts and helps is serious progress.

Snappy 10-16-2019 07:11 PM

Couldn't agree more.
Of course the customers shouldn't insult the developers, however I do understand why emotions boil over somewhat regularly here in the RAZBAM forums.
The way Razbam handles support (if you even want to call it that) and responds (or actually very very often not ) to bug reports by customers is really lacking in comparison to other developers or even ED
(who lately seem to get better at it).

Its hugely frustrating for the Razbam customers, especially since Razbam now almost completely deserted the forums and show off their progress info only via FB and /or Discord.

I can understand that DECOY feels the constant negative feedback is too much , but if you're honest, a lot of that negativity stems from very valid complaints about bugs and lack of response /fixing of those.


Won't be buying future Razbam modules unless this significantly improves and actual support is returned to these forums.


Regards,

Snappy

LastRifleRound 10-17-2019 02:00 AM

Still think this forum and the other devs should have an incomplete feature list and a bug list. Even if it isn't tracked any more than done/not done. It's annoying piecing together what actually works in a module before purchase. It's almost impossible to know for sure what it is you're getting and I think that leads to a lot of frustration.

These guys have really picked up the pace, though. I think bringing on another dev is bringing good things to RAZBAM and I'm excited to see what the next few months bring.

StandingCow 10-17-2019 05:44 AM

I am conflicted here...

I am not going to make excuses for possible toxic comments from some folks as I think most of us adults know what is and isn't acceptable (or at least we should).

However, if you are going to be a community manager, you HAVE to have a thick skin. I am sure if you are constantly being hit with negativity it is going to get to you, but I have to think it's your job to be able to deal with it?

It would be a real shame if a few comments cause this to go away. Anyway, thanks for all you have done so far Decoy, many of us appreciated it but I don't agree with why you are stopping at all.

nessuno0505 10-17-2019 03:43 PM

I do not own any of the razbam modules, but I'm very interested in the av-8b... when it will be (really) finished. Nevertheless, I put no hurry in razbam developers, since I know a complex 4th gen plane requires 3 to 5 years to be finished, ED itself stated this in the past. It's a game, as someone said, and I can live without the av-8b if It Will never meet my expectations.

rrohde 10-17-2019 04:38 PM

Put it this way - if I were in Decoy's shoes, I would have thrown in the towel some time ago, as nobody needs their passion for our mutually shared hobby tainted with negativity from the community.

Fri13 10-17-2019 05:52 PM

Quote:

Originally Posted by Snappy (Post 4076296)
Its hugely frustrating for the Razbam customers, especially since Razbam now almost completely deserted the forums and show off their progress info only via FB and /or Discord.

That is what I find disturbing. The products receive from ED an official forum, and sub-forums for dedicated modules etc. And then the customers of DCS World needs to go read Facebook and install discord to get some other chat discussions.

No!

The primary communications channel should be ED forums. Then it can be as well put on the Razbam own website, but none of those are requirements as is the ED forum.

All the news, all the reports, everything should come first to here. And in such a formalization that any new customer can jump to Razbam forum and then find sticky "Completed/In Progress/Pending" thread that list all the major changes, updates, plans.... And no discussion from anyone else that Razbam reports.

Baco 10-17-2019 06:04 PM

Devs or Administrators are not allowed to have tantrums ;)

Customers give bad feed back when they don´t get what was advertised. That includes software, clothing, electronics, cars, services.. whatever.

Its frustrating, yes I know. But focus your frustration on what makes the product lacking, NOT your customers.

Razbam products are NOT bad, its just not what was advertised or allowed to Hype.

Stop the hype train before it begins, be clear on what you can do and what you cant and sell it like it is, and you should not have this problem in the future.

Snappy 10-17-2019 06:48 PM

Quote:

Originally Posted by rrohde (Post 4077140)
Put it this way - if I were in Decoy's shoes, I would have thrown in the towel some time ago, as nobody needs their passion for our mutually shared hobby tainted with negativity from the community.

Glad you re not in Decoys shoes then.Passion is nice to have, but this is after all still a business with customers paying for their module.Part of the business is providing adequate product support and reacting to bug reports.
In both areas , as well as in general communication Razbam is unfortunately well below average for DCS.

So yes,it‘s bad that Decoys has to deal with so much negativity , but there is a reason why customers have these tantrums nowadays, if Razbam had gotten their support and customer care on a good level from the get-go, it probably wouldn‘t have never grown to this level of hostility.

However it seems they continue their way , largely abandoning the forums here and rarely if ever responding to threads or reports here.
I like the Mirage very much and it has huge potential,probably the same as their other products, but if they don‘t seriously change their attitude towards support&customer care, it will be definitely the last product I ever bought from them.


Regards,


Snappy

Harlikwin 10-17-2019 07:47 PM

Quote:

Originally Posted by rrohde (Post 4077140)
Put it this way - if I were in Decoy's shoes, I would have thrown in the towel some time ago, as nobody needs their passion for our mutually shared hobby tainted with negativity from the community.

Decoy is a big boy and doesn't need you to stand up for him, and as a company rep he is held to way different standards than J-random customer.

That being said, the overwhelming bulk of negativity is basically self-created by razbam and their poor business and PR practices. Literally, every DCS module has issues, unfinished stuff etc. Its how the developer deals with the customer base thats the difference. Heablurs modules have their assorted and numerous issues, however their PR/customer service creates a good and mostly positive atmosphere on their forums. Same for ED, though with a different and more heavy handed approach but on the balance I think they do ok. Razbam's approach as near as I can tell has been to take their ball and go home and let things fester because people aren't singing their praises. I give credit to Overstartos since he did participate in the mig side of things, and seems like Elwood is doing the same on the Mirage side, but its business as usual over here mostly, though I did appreciate that Zeus popped in with a few more details on jdams.


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