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-   -   @DEVS topic suggestion (https://forums.eagle.ru/showthread.php?t=273858)

Bagpipe 05-20-2020 12:13 PM

@DEVS topic suggestion
 
So having witnessed yet another toxic reply to an innocent new users post and having been victim to the same sort of behaviours in the past when starting out i would like to ask something of the devs/mods.

When designing your new forum layout, could you incorporate a method of posting a question to ED which DOES NOT ALLOW other users to chip in with their tuppence worth? :doh:
(e.g. " If topic contains "@DEVS" close thread?? or something)

I get upset, as i am sure others do, when i see a new user (or any user really) asking what may appear a silly question to the more advanced users (or phallically challenged?) only for them to be shot down in flames and MOST LIKELY turned away from the forums, at least, and possibly the sim itself.

It can't be possible to be on top of every post made in real time and unfortunately, by the time the mods get to it, the damage has already been dealt.

So, let's come up with a solution to allow users to ask questions free from harm/

:smartass: The only silly question is the one which does not get asked :smartass:

sirrah 05-20-2020 12:32 PM

Quote:

Originally Posted by Bagpipe (Post 4338804)
So having witnessed yet another toxic reply to an innocent new users post and having been victim to the same sort of behaviours in the past when starting out i would like to ask something of the devs/mods.

When designing your new forum layout, could you incorporate a method of posting a question to ED which DOES NOT ALLOW other users to chip in with their tuppence worth? :doh:
(e.g. " If topic contains "@DEVS" close thread?? or something)

I get upset, as i am sure others do, when i see a new user (or any user really) asking what may appear a silly question to the more advanced users (or phallically challenged?) only for them to be shot down in flames and MOST LIKELY turned away from the forums, at least, and possibly the sim itself.

It can't be possible to be on top of every post made in real time and unfortunately, by the time the mods get to it, the damage has already been dealt.

So, let's come up with a solution to allow users to ask questions free from harm/

:smartass: The only silly question is the one which does not get asked :smartass:

While I do agree, we should always try and stay polite and mature in our reactions and treat everyone with respect, I also believe that before posting anything, the initiator should do at least some research before spitting out their anger and annoyances based on their own lack of knowledge. And if one decides to do so anyways, certain strong reactions can be expected... sorry, but that's just how internet forums works these days.

I've been around for quite some time on this forum and fortunately, normal questions are pretty much always returned with helpful answers.

When the topic starter isn't capable of counting to 10 before he or she starts ranting, that provokes people to give their own strong counter opinions.

But hey, that's just my $0.02

Bagpipe 05-20-2020 12:40 PM

Quote:

Originally Posted by sirrah (Post 4338829)
While I do agree, we should always try and stay polite and mature in our reactions and treat everyone with respect, I also believe that before posting anything, the initiator should do at least some research before spitting out their anger and annoyances based on their own lack of knowledge. And if one decides to do so anyways, certain strong reactions can be expected... sorry, but that's just how internet forums works these days.

I've been around for quite some time on this forum and fortunately, normal questions are pretty much always returned with helpful answers.

When the topic starter isn't capable of counting to 10 before he or she starts ranting, that provokes people to give their own strong counter opinions.

But hey, that's just my $0.02

Then let's stop allowing it to ruin peoples experience of the forum.

1. Other users will not see the post to get annoyed by it.
2. Customer service employees can communicate freely and directly to give the clearest response to people's questions, from an ED point of view

Win, Win?

But here i am back seat business managing after telling somebody not to back seat business manage just the other day :doh:

QuiGon 05-20-2020 12:48 PM

So you are asking for a forum where forum users are not allowed to respond? Sorry, but that kinda defeats the purpose of a forum. Maybe PM the mods or contact customer support instead?

Of course, answers should be given in a polite, friendly and heartwarming manner, but that also applies to the OP and his question. What usually causes rather unpolite answers is, if a new user is not asking a question on something he doesn't understand, but instead comes in, bursting through the door, claiming things to be wrong ("the A-10 needs AMRAAMs ASAP!"), when it actually is correct the way it is.

Bagpipe 05-20-2020 01:09 PM

Quote:

Originally Posted by QuiGon (Post 4338854)
So you are asking for a forum where forum users are not allowed to respond? Sorry, but that's not really the purpose of a forum. Maybe PM the mods or contact customer support instead?

Of course, answers should be given in a polite, friendly and heartwarming manner, but that also applies to the OP and his question. What usually causes rather unpolite answers is, if a new user is not asking a question on something he doesn't understand, but instead comes in, bursting through the door, claiming things to be wrong ("the A-10 needs AMRAAMs ASAP!"), when it actually is correct the way it is.

Ignorance is bliss

This is not an isolated incident regarding A10s and SPAMRAAAAAAMs my man.
This is a bigger issue and one which i believe limits EDs audience

Rudel_chw 05-20-2020 01:17 PM

Quote:

Originally Posted by sirrah (Post 4338829)
... I also believe that before posting anything, the initiator should do at least some research before spitting out their anger and annoyances based on their own lack of knowledge.

+1

I fully agree with your view.

sirrah 05-20-2020 01:22 PM

Quote:

Originally Posted by Bagpipe (Post 4338887)
Ignorance is bliss

This is not an isolated incident regarding A10s and SPAMRAAAAAAMs my man.
This is a bigger issue and one which i believe limits EDs audience

I don't want to argue with you, because in general I do agree with you about treading each other with respect, but...

I think, compared to what I see on some of the other forums, people on this forum are quite forgiving actually :smilewink:

=4c=Nikola 05-20-2020 01:29 PM

Well, there is already ticketing system where only ED staff answer to your questions. Do we really need parallel system that serves the same purpose?

Bagpipe 05-20-2020 01:49 PM

Quote:

Originally Posted by =4c=Nikola (Post 4338919)
Well, there is already ticketing system where only ED staff answer to your questions. Do we really need parallel system that serves the same purpose?

Honestly, since i joined the community i have never heard of or experienced said system.
Everyone is calling for a one stop shop for information and communication so i guess this incorporation would assist with that and render the ticket system obsolete?

Anyway, it's a suggestion which the mods/devs can contemplate.


'nuff said:)

QuiGon 05-20-2020 01:51 PM

Quote:

Originally Posted by Bagpipe (Post 4338951)
Honestly, since i joined the community i have never heard of or experienced said system.

Here you go: https://www.digitalcombatsimulator.com/en/support/
Alternatively just send a PM to one of the moderators.
:)

carleo 05-20-2020 01:53 PM

Or you can Simple use Eagle Dynamics Discord and post directly in private message yours questions

NeilWillis 05-20-2020 01:56 PM

Quote:

Originally Posted by Bagpipe (Post 4338841)
Then let's stop allowing it to ruin peoples experience of the forum.

1. Other users will not see the post to get annoyed by it.
2. Customer service employees can communicate freely and directly to give the clearest response to people's questions, from an ED point of view

Win, Win?

But here i am back seat business managing after telling somebody not to back seat business manage just the other day :doh:

I think what you are referring to is called an email. Just send the enquiry to the developers while completely bypassing the forum In it’s entirety.

Any other problems you need any assistance with, please, don’t hesitate to ask.

:music_whistling::music_whistling::music_whistling:

ngreenaway 05-20-2020 01:59 PM

Quote:

Originally Posted by sirrah (Post 4338910)
I don't want to argue with you, because in general I do agree with you about treading each other with respect, but...

I think, compared to what I see on some of the other forums, people on this forum are quite forgiving actually :smilewink:

I agree, 100%, and despite all-pylon- spamraam a-10's misdirection, I'm glad he posted here rather than Hoggit

Still one thing about human nature is the tone of the reply is generally very reflective of the tone of the original querry or declarative statement

Hammer1-1 05-20-2020 02:03 PM

and a complaint thread is supposed to make it better? lets stop with this before it gets out of hand.

Bagpipe 05-20-2020 02:03 PM

Quote:

Originally Posted by NeilWillis (Post 4338965)
I think what you are referring to is called an email. Just send the enquiry to the developers while completely bypassing the forum In it’s entirety.

Any other problems you need any assistance with, please, don’t hesitate to ask.

:music_whistling::music_whistling::music_whistling:

:doh::doh::doh:

Kailux 05-20-2020 02:04 PM

Quote:

Originally Posted by Bagpipe (Post 4338804)
So having witnessed yet another toxic reply to an innocent new users post and having been victim to the same sort of behaviours in the past when starting out i would like to ask something of the devs/mods.

When designing your new forum layout, could you incorporate a method of posting a question to ED which DOES NOT ALLOW other users to chip in with their tuppence worth? :doh:
(e.g. " If topic contains "@DEVS" close thread?? or something)

I get upset, as i am sure others do, when i see a new user (or any user really) asking what may appear a silly question to the more advanced users (or phallically challenged?) only for them to be shot down in flames and MOST LIKELY turned away from the forums, at least, and possibly the sim itself.

It can't be possible to be on top of every post made in real time and unfortunately, by the time the mods get to it, the damage has already been dealt.

So, let's come up with a solution to allow users to ask questions free from harm/

:smartass: The only silly question is the one which does not get asked :smartass:


TL;DR: ED please protect "grown-ups" with emotional capabilities of a six year old from being offended by mean interwebs bullies so they never ever learn to cope with "challenging feelings"™.

:State of western society 2020 meme:


edit: if being mean on the interwebs keeps kids crying for 120s on hogs out, im all in.

ngreenaway 05-20-2020 02:05 PM

Quote:

Originally Posted by Bagpipe (Post 4338951)
Everyone is calling for a one stop shop for information and communication so i guess this incorporation would assist with that and render the ticket system obsolete?



'nuff said:)

Or the existing system renders your suggestion redundant?

In all reality, doesn't matter what system is in place, people -especially those new to the forum- are going to use what's easiest, whether it's the most appropriate or not. What's easiest is to post publicly, no matter how many safeguards they provide

Bagpipe 05-20-2020 02:08 PM

Quote:

Originally Posted by Hammer1-1 (Post 4338978)
and a complaint thread is supposed to make it better? lets stop with this before it gets out of hand.

It would certainly tidy up alot of threads and make information more accessible for all.
Half the time you see a question asked on this forum you have to scrawl through 10 pages of nonsense and backhand before you find anything worth noting.


It's not just defending the {SPAMRAAAAAMers} but tidying things up.

But here i am dumping chaff like a mofo just for even suggesting something besides the status quo. :director::chair::banned::fear::fear::fear::fear::surrender:

Bagpipe 05-20-2020 02:11 PM

Quote:

Originally Posted by QuiGon (Post 4338959)
Here you go: https://www.digitalcombatsimulator.com/en/support/
Alternatively just send a PM to one of the moderators.
:)

I guess because the forum is the go to place for information and learning most people like to just post here instead.

Plus any time i wander onto the main DCS site my wallet seems to lighten significantly :smilewink:

Bagpipe 05-20-2020 02:12 PM

I can keep this going all day until patch drops btw then i am outta here

:lol::lol::lol:

Bagpipe 05-20-2020 02:14 PM

Quote:

Originally Posted by Kailux (Post 4338983)
TL;DR: ED please protect "grown-ups" with emotional capabilities of a six year old from being offended by mean interwebs bullies so they never ever learn to cope with "challenging feelings"™.

:State of western society 2020 meme:


edit: if being mean on the interwebs keeps kids crying for 120s on hogs out, im all in.

Is it a bird, is it a plane, NOPE just my point flying way over your head :thumbup:

Bagpipe 05-20-2020 02:16 PM

I'll just pop this on a simmer and come back later and see if it has been closed

:megalol::drink::pain:

QuiGon 05-20-2020 02:59 PM

Quote:

Originally Posted by Bagpipe;4338994[B
]Half the time you see a question asked on this forum you have to scrawl through 10 pages of nonsense and backhand before you find anything worth noting.[/B]

If a proper question is being asked, proper answers will be given, like here for example: https://forums.eagle.ru/showthread.php?p=4339022

Ranting about missing AMRAAMs for an A-10 on the other hand is not what I consider "asking a question" and gets a different kind of responses obviously.

Bagpipe 05-20-2020 03:20 PM

Quote:

Originally Posted by QuiGon (Post 4339127)
If a proper question is being asked, proper answers will be given, like here for example: https://forums.eagle.ru/showthread.php?p=4339022

Not always true unfortunately mate. Often the information is hard to get at. Very often things get personal and out of order very fast and i don't think it would be a hard thing for ED to manipulate the forum away from. Maybe temporary banning is an option? I wouldn't like that but if it is easier and gets a point across then... yeah? :huh:

Not everybody has the same skill, knowledge or IQ level unfortunately. Some are challenged with additional support needs and some do not speak english natively so do not come across as intended......etc

I guess i am just banging my head against the wall of humanity now though huh :doh:

Comments as above about condoning online bullying to keep simpler minds out is just not on and solidifies my point that systems need put in place/managed more efficiently.

Ramble ramble ramble....

QuiGon 05-20-2020 03:40 PM

Quote:

Originally Posted by Bagpipe (Post 4339194)
Not always true unfortunately mate. Often the information is hard to get at. Very often things get personal and out of order very fast and i don't think it would be a hard thing for ED to manipulate the forum away from. Maybe temporary banning is an option? I wouldn't like that but if it is easier and gets a point across then... yeah? :huh:

ED is already (temporarily) suspending posting rights for people that show disrespectful behaviour.

Quote:

Originally Posted by Bagpipe (Post 4339194)
Not everybody has the same skill, knowledge or IQ level unfortunately. Some are challenged with additional support needs and some do not speak english natively so do not come across as intended......etc

Of course, missunderstandings because of these things do happen unfortunately. Sometimes its just stubborn ignorrance though.

Quote:

Originally Posted by Bagpipe (Post 4339194)
I guess i am just banging my head against the wall of humanity now though huh :doh:

Maybe a bit. Criticsm must still be allowed if it's valid and doesn't get personal. This is not the hippie flower wonder land after all ;)

ngreenaway 05-20-2020 03:56 PM

Quote:

Originally Posted by QuiGon (Post 4339258)

Maybe a bit. Criticsm must still be allowed if it's valid and doesn't get personal. This is not the hippie flower wonder land after all ;)

Amen to that! Additionally, criticizing a statement must not be conflated with criticizing a person. There is a distinct difference between the two

QuiGon 05-20-2020 03:57 PM

Quote:

Originally Posted by ngreenaway (Post 4339284)
Additionally, criticizing a statement must not be conflated with criticizing a person. There is a distinct difference between the two

Exactly! :thumbup:

Gierasimov 05-20-2020 04:06 PM

Interesting
 
Quote:

When designing your new forum layout, could you incorporate a method of posting a question to ED which DOES NOT ALLOW other users to chip in with their tuppence worth?
This is an interesting idea actually but would need one MAJOR thing:

Developer's TIME to answer questions, and that I am sure is not the only thing.

There is a thread in Russian section - Questions to developers and ED devs are posting there, but only if the question is easy to answer (not too time-consuming / not generating controversy).

Maybe it is a good idea but it all depends on questions quality as well.

ngreenaway 05-20-2020 04:14 PM

Quote:

Originally Posted by Gierasimov (Post 4339308)
This is an interesting idea actually but would need one MAJOR thing:

Developer's TIME to answer questions, and that I am sure is not the only thing.

That's one thing I thought about but didn't mention- it doesn't make business sense for Ed to have someone on the payroll answering questions that could be taken care of for free by other forum members

Secondly , that would quickly overwhelm Ed and other devs getting bogged down answering every question that comes along, when there are plenty of people on forum who are more than happy to help

Bagpipe 05-20-2020 07:16 PM

Quote:

Originally Posted by ngreenaway (Post 4339330)
That's one thing I thought about but didn't mention- it doesn't make business sense for Ed to have someone on the payroll answering questions that could be taken care of for free by other forum members

Secondly , that would quickly overwhelm Ed and other devs getting bogged down answering every question that comes along, when there are plenty of people on forum who are more than happy to help

But if that were the case then they would not offer the support tickets as pointed out to me earlier.
These guys are already working on the payroll, i believe my idea would enable them to work smarter but that is for ED to decide.


I see the point made above by ngreenaway and it's are not wrong but unfortunately the line is too thin as to what is deemed acceptable conduct and what is not therefor more often than not people are free to dish out quite personal ridicule and more often than not it is noobs that get it.

I have never heard of support tickets until now but i sure as hell had heard grumblings about the DCS forums before now and that should really change.

Keep the attitude for Hoggit threads and other harder to reach places i guess.


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