Can't activate P-51 because site won't acknowledge key

This is a multifaceted problem; it seems to belong in both the "payment and activation" section and also the one for "forum & site issues."

I cannot re-activate my P-51D module, because I cannot get the website to acknowledge that I own any of my keys. I own the boxed version of the A-10C, so I simply opened the box to get my key for that, but I'm told that the DCS main web site is supposed to show me my keys when I log in there.

The main DCS web site lets me log in with my account for it (separate from this forum account, of course), but then once it has logged me in, it says that I have no account, in the place where I'd normally go to examine my keys. It shows me logged in, with the correct username, but there's a "you have no account" message.

If I have no account, then how did it let me log in? With the same username and password as I always have, the same account which is tied to my keys?

Do I need to create a support ticket? Last time I did that (about something else), I waited for days and then they closed the ticket without addressing it, saying that they had too many tickets at the time.

: /

I waited for days and then they closed the ticket without addressing it, saying that they had too many tickets at the time.

 

: /

Please tell me that they did not actually say that! :noexpression:

Exact words were: "We are currently experiencing problems with processing support tickets. This ticket has been closed.

Please reopen this ticket if the problem hasn't been solved.

Please excuse us for inconvenience."

This is why I'm reluctant to send a support ticket. But I don't know that there's anything else I can do, in this case.

When you run DCS World and select Module Manager and the Installed tab.

If you select the Serial Number button for any installed modules do you get any keys displayed?

When you purchased the P-51 did you get an email with the key in it? You might still be able to activate through the game regardless of the website account issue. It's worth a shot.

You likely will still need a support ticket to get the web account issue sorted. :(

No, the module manager says "no keys" (even for my A-10C, which is currently activated--I flew it with no problems). The P-51D was a (digital) gift from a friend, and I've owned it for several years, so I don't know how to re-access the key now that the web site's locked me out from my keys (so to speak). Well, looks like a ticket's necessary after all. Thanks for the tips.

I see! They responded in about 24 hours, this time. Jolly good!