Issues with merging/activation

Hello,

I had two accounts under one email address. I was asked to merge them into one account several months ago, which I did. The problem is that all my gamesI puchased under the username I didn't want got deleted or vanished and I have no record of there sale on the DCS site.

So now, I'm missing the following purchases in my payment history.

1) Blackshark 2 Full

2) Flaming Cliffs 2

3) Blackshark 2 Upgrade

In addition to this, issue #2 is I recently changed my hardware and I'm now locked out from playing all of them, accept Combined Arms (recent purchase)

I have opened tickets in the past about the first issue, but it was closed with no assistance. I opened new ticket about this issue, but I don't feel like waiting a couple months then having it close again, all without playing.

I'm posting this thread hoping that it will speed up the process on my tickets and I can finally play during the holiday and salvage what's left of it. I miss my Shark :-(

Ticket #1 18279 (merging account / missing payment history issue)

Ticket #2 18322 (A-10C activation issue)

Ticket #3 18323 (BS2 Activation issue)

Thanks!

Hi.

Terribly sorry for the issue. I have hands full at the moment but will try to take a look in the morning.

On the ticket closed with no response, this was an unfortunate issue previously that was out of ED's control. Please accept our apologies. Support staff is usually Monday-Friday, but I'll try to make sure you get help tomorrow anyhow.

Thankyou for your patience.

Hi.

 

Terribly sorry for the issue. I have hands full at the moment but will try to take a look in the morning.

 

On the ticket closed with no response, this was an unfortunate issue previously that was out of ED's control. Please accept our apologies. Support staff is usually Monday-Friday, but I'll try to make sure you get help tomorrow anyhow.

 

Thankyou for your patience.

Thanks EtherealN! Appreciate the quick response and I'll kindly wait for a fix. :-)

Guys, pls help me ... I have the same issue now like the OP..

I mistakingly bought a new Module not with my current login data, but with a new login email adress.

How can I merge the new purchase (Gazelle module) to my other Modules with my standard Email adress ?

Pls help me !

You should be able to reassign your key to the right account through this link:

https://www.digitalcombatsimulator.com/en/personal/licensing/

PROBLEM SOLVED ! I managed to get the merge done on the DCS homepage...

big thanx Shahdoh !